Major regional telecoms operator to offer Avaya Contact Centre and Unified Communications solutions in the cloud.

Batelco, the leading digital solutions provider in the Kingdom of Bahrain has today signed with Avaya, an agreement whereby Batelco will offer Avaya’s market-leading portfolio of Contact Centre and Unified Communications solutions on an as-a-service basis through a cloud offering hosted in Bahrain.

The agreement was signed by Batelco General Manager Enterprise Division Abderrahmane Mounir and Avaya Vice President – Middle East, Africa and Turkey Fadi Hani, during GITEX Technology Week 2019, where both companies are demonstrating the latest innovations for the communications industry.

The move is in line with the increasing customer demand for Avaya’s solutions to be delivered through a cloud-based model. Batelco will offer public and private cloud-based deployments of Avaya’s cloud solutions to customers and channel partners in Bahrain, hosting the solutions at its own data centre.

Avaya’s cloud solutions are both flexible and scalable, eliminating the need for upfront capital investments. Customers need only pay for what they use, and can scale up easily as their businesses grow. And the solutions’ enterprise-grade feature-sets mean that they are suitable for businesses of any size.

“With businesses increasingly moving to cloud-based solutions, we saw a tremendous opportunity in partnering with Avaya to make its cloud solutions available across a range of deployments – including public and private cloud. This fits in with Batelco’s strategy for the enterprise division, offering cutting edge digital solutions. Batelco aims at providing the sector with practical, flexible and affordable solutions that enables growth in the segment while providing high levels of performance and efficiency through the application of the latest cloud based solutions,” said Abderrahmane Mounir, GM Enterprise at Batelco.

This launch forms part of Avaya’s near global deployment of its virtual cloud infrastructure, with over 3.6 million cloud seats deployed to date. Avaya is a market leader with 145 million seats worldwide, making it uniquely positioned to help customers transition to the cloud at scale.

The announcement is also the latest in a long partnership between Avaya and Batelco, which is a Gold Partner in Avaya’s Edge channel program. Last year, the two companies completed a number of strategic digital transformation projects with the Kingdom’s private and public sector organizations.

Fadi Hani, Vice President – Middle East, Africa and Turkey, Avaya, said: “With this announcement, we are taking our long-standing partnership with Batelco to new heights, and we’re helping to facilitate cloud freedom for businesses in Bahrain. The idea is to enable local organizations, of any size, to embrace cloud-based UC and CC solutions at the pace and through the path of their choice. Our partnership with Batelco will support this.”