Frequently Asked Questions

Q1- What is bWallet? And how can I use it?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar select Mobile/ Postpaid/ bWallet.
  3. Or you can directly visit the below direct URL to learn more http://batelco.com/mobile/postpaid/bwallet/.
  4. Download the application by clicking on the provided links.
  5. Follow the instructions in the app to activate the service.

Q2- Where can I find Batelco TV offers?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select TV.
  3. Or you can directly visit http://batelco.com/batelco-tv.
  4. Select the required package from the drop-down list.
  5. To apply for the service, click on “Apply now”.

Q3- Where can I find the nearest Batelco shop?

Answer:

To find all Batelco shops and their working hours, please visit http://batelco.com/support/retail-shops

Q4- How can I get an exact shop location?

Answer:

  1. Please visit http://batelco.com/support/retail-shops/
  2. Click on the shop name you want. You will be redirected to the exact location on Google maps.

Q5- What is Batelco Shops working hours?

Answer:

To find all Batelco Shops and their working hours, please visit http://batelco.com/support/retail-shops/

Q1- How can I register to Batelco e-services?

Answer:

  1. Please log in to https://e.batelco.com/eservices/Login
  2. If you are a new user, please register to the service by clicking on “Sign up here” on the bottom of the page.
  3. Fill the application to get immediate access. Enter required information in the fields e.g. ID type – ID number – phone – email – select a password.
  4. Tick the agreement box and then click “Sign Up”.
  5. You will receive a verification code by SMS or email to enter & complete your signup process.

For expatriates and non-Bahraini residents, if registered with a passport, it would be the passport number, including any letters.

For GCC residents that have registered with their GCC ID, please make sure to use the following format:

  • Saudi: SA123456789
  • Kuwaiti: KW123456789
  • Omani: OM123456789
  • Qatari: QA123456789
  • Emirates: AE123456789

Q2- How can I login to Batelco e-services?

Answer:

  1. Please log in to https://e.batelco.com/eservices/Login or the mobile application
  2. Enter your user name & password then click on “Login”.

Q3- I am unable to login to my e-services account. What should I do?

Answer:

  1. Please make sure that you have already created an e-services account prior to attempting to login.
  2. If you are not sure if you have created an account, doing so will display a message informing you that you have an existing account.
  3. In case you do not remember your password, please click on “Forgot Password”.
  4. There are 2 different options to reset your password, by SMS or email.
  5. Please make sure to use the exact registered contact information (mobile number or email address) to reset your password. Otherwise, you would get a message informing you that the mobile number/ email address does not match.
  6. If you do not remember the used mobile number/ email address, or in case you no longer have access to it, please send a reset password request on mobile.helpdesk@btc.com.bh with a picture of your ID.
  7. For GCC residents that have registered with their GCC ID, please make sure to use the following format:
  • Saudi: SA123456789
  • Kuwaiti: KW123456789
  • Omani: OM123456789
  • Qatari: QA123456789
  • Emirates: AE123456789

Q4– How can I check my bills?

Answer:

  1. Please log in to your e-services account here: https://e.batelco.com/eservices/Login
  2. If you do not have an e-services account, you can register here: https://e.batelco.com/eservices/Register
  3. 3- Click on “View Bill” tab – You will find a list of all services under your name with your billing details.
  4. For postpaid mobile numbers, you can dial *888*1*1# to receive an SMS with all your package and billing details.
  5. You can check bill and package details for another mobile number by dialing *888*1*2#.
  6. Enter a mobile number then click on “Send”.
  7. Enter the corresponding ID number then click on “Send” – you will receive an SMS with all the package and billing details.

Q5– I don’t understand the bill format, can you help me?

Answer:

  1. Please click on this link https://e.batelco.com/eservices/images/BillingTutorials/0718%20-%20Batelco%20Services%20Bill%20Tutorial%20v2.pdf
  2. You will be directed to a simple bill tutorial that will take you through the current bill format.

Q6– How can I pay my bills?

Answer:

  1. Please log in to your e-services account as shown here: https://e.batelco.com/eservices/Login
  2. If you do not have an e-services account, you can register here: https://e.batelco.com/eservices/Register
  3. Select the “View bills” tab. You will see all numbers under your account and a billing brief.
  4. Select a number that you wish to pay by ticking in the box, then clicking on “Go to payment cart”.
  5. If you would like to pay all the bills under your account, just click on “Pay all bills” on the top of the page.
  6. If you wish to pay all the outstanding amounts, just proceed to next step. However, if you would like to pay different amounts, then click on the pencil icon “Edit” to change the paid amount then save it.
  7. Select the card type (Debit or Credit).
  8. Fill in card details then click “Pay”.
  9. You can send authorization code to any email address or mobile number, just fill in the box and click on “Send”.

Another payment method:

  1. Batelco App: same above steps.
  2. Quick payment: please visit the link https://e.batelco.com/eservices/QuickPay
    Just enter the telephone number, the amount and fill in the card details to pay.
  3. Online banking.
  4. Quick serve self-service.
  5. Sadad self-service.

Q7– How can I check my mobile package details and the remaining free minutes or data?

Answer:

  1. Please log in to your e-services account as shown here: https://e.batelco.com/eservices/Login
  2. If you do not have an e-services account, you can register here: https://e.batelco.com/eservices/Register
  3. Click on “Postpaid Lines” tab. You will find a list of all the services under your account.
  4. Select a mobile number that you wish to enquire about. All the package details will be shown.
  • For postpaid mobile numbers, you can dial *888*1*1# to receive an SMS with all your package and billing details.
  • To check the bill and package details for another mobile number, dial *888*1*2#.
    • Enter mobile number then click on “Send”.
    • Enter ID number then click on “Send” – you will receive an SMS with all the package and billing details.

Q8– How can I check my Broadband package details & remaining data threshold?

Answer:

  1. Please log in to your e-services account here. https://e.batelco.com/eservices/Login
  2. If you do not have an e-services account, please register here. https://e.batelco.com/eservices/Register
  3. Click on “Fixed Lines Broadband” tab. You will find a list of all the services under your account.
  4. Select a number that you wish to enquire about. All package details will be shown.

Q9– How do I check when will I finish my contract / installments?

Answer:

  1. Please log in to your e-services account here https://e.batelco.com/eservices/Login
  2. If you do not have an e-services account, you can register https://e.batelco.com/eservices/Register
  3. Click on the manage link on the “Postpaid Lines” tab. You will find a list of all services under your account.
  4. Select a mobile number that you wish to enquire about. All package details will be shown including contract/ installments.

Q10– How can I activate the eBilling?

Answer:

  1. Please log in to your e-services account here. https://e.batelco.com/eservices/Login
  2. If you do not have an e-services account, you can register here https://e.batelco.com/eservices/Register
  3. Select “View Bills” tab. You will find a list of all services under your account.
  4. Select telephone number billing details by clicking on “History” link opposite to the number.
  5. In the middle of the page, you will find “Bill Preferences” which shows you current eBilling status whether the print bill or the eBilling are active. It will also show you the current email with the choice to change the email if needed.

Q1- Where can I find latest Batelco Offers?

Answer:

  1. Please visit http://batelco.com/offers .
  2. A PDF file for latest offers will be automatically downloaded.
  3. Or you can visit Batelco online shop https://shop.batelco.com .
  4. Select required package or device.
  5. Select installment period. Please note that installment amount will change depending on selected period shown on the screen.

Q2- Where can I find latest Devices Offers (Mobile or Broadband)?

Answer:

  1. Please visit Batelco online shop https://shop.batelco.com.
  2. Select required package or device.
  3. Select installment period. Please note that installment amount will change depending on selected period shown on the screen.

Q3- Where can I find Batelco Entertainer offers?

Answer:

  1. Please visit online store https://shop.batelco.com/batelco-entertainer-1.
  2. Select the package you would like to enquire about. More details and an application form will be shown.

Q1- What are the available Postpaid Mobile packages?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Mobile/ Postpaid/ Packages.
  3. Or you can directly visit http://batelco.com/mobile/postpaid/packages/.
  4. Select the required package from the drop-down list to view the full package details.

Q2- What are the available Postpaid add-ons?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Mobile/ Postpaid/ Add-ons.
  3. Or you can directly visit http://batelco.com/mobile/postpaid/add-ons/
  4. Select the required add-ons from the drop-down list to view the full package details.
  5. Please make sure your package is eligible for the selected add-on before you subscribe to it.

Q3- What are the available Prepaid Mobile packages?

Answer:

  1. Please visit Batelco website http://batelco.com/
  2. From the menu bar, select Mobile/ Prepaid/ Packages.
  3. Or you can directly visit http://batelco.com/mobile/prepaid/packages/
  4. Select the required package from the drop-down list to view the full package details.

Q4- What are the available Prepaid add-ons?

Answer:

  1. Please visit Batelco website http://batelco.com/ .
  2. From the menu bar, select Mobile/ Postpaid /Add-ons.
  3. Or you can directly visit http://batelco.com/mobile/prepaid/add-ons/.
  4. Select the required add-ons from the drop-down list to view the full package details.
  5. Please make sure your package is eligible for the selected add-on before you subscribe to it.

Q5- What are the available Prepaid Mobile refill vouchers?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Mobile/ Prepaid /Prepaid refills.
  3. Or you can directly visit http://batelco.com/mobile/prepaid/refill-vouchers/.
  4. Full vouchers types and details will be listed including amounts, given credit, validity…etc.

Q6- What is the validity provided by credit vouchers?

Answer:

  1. Please visit Batelco website http://batelco.com/
  2. From the menu bar, select Mobile/ Prepaid /Prepaid refills
  3. Or you can directly visit http://batelco.com/mobile/prepaid/refill-vouchers/
  4. Full vouchers types and details will be listed including amounts, given credit, validity…etc.

Q7- How can I refill my prepaid line?

Answer:

  1. You can buy a voucher from any store.
    The voucher must have a 13 digits PIN code. To refill your line, dial *125*PIN#.
    Or send an SMS (R voucher number 39xxxxxx) to 88188 from a Postpaid or Prepaid mobile.
  2. From Batelco e- services:
    please log in to your e-services account
    Select “Refill Prepaid Lines” tab. Enter mobile number and choose the amount to refill. Enter credit or debit card details to proceed.
  3. From postpaid mobile:
    Send (SimSim BD10) to 88188.

Kindly note that the amount will be charged on your next bill
The link below shows refill vouchers and validity, and it guides you to all the channels to refill your prepaid mobile.
http://batelco.com/mobile/prepaid/refill-vouchers/

Q8- How can I transfer credit to another prepaid number?

Answer:

  1. Transfer via SMS: Send (T 10 39xxxxxx) to 88188. Available for both prepaid and postpaid mobiles.
  2. Dial *888*6*1*2# – Enter the phone number and send. Then enter required amount and send. Available for both prepaid and postpaid mobiles.

Kindly note that credit transfer will not extend your line validity. You will only gain a validity extension by voucher refill.

Q9- Where can I find available Roaming operators?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Mobile/ Postpaid /Roaming
  3. Or you can directly visit http://batelco.com/mobile/postpaid/roaming/.
  4. Select “Destinations” from the drop-down list to view details.

Q10- Where can I find available Roaming rates?

Answer:

  1. Please visit Batelco website http://batelco.com/
  2. From the menu bar, select Mobile/ Postpaid/ Roaming.
  3. Or you can directly visit http://batelco.com/mobile/postpaid/roaming/
  4. Select “Roaming Charges” from the drop-down list to view details.

Q11- Where can I find available Roaming Bolt-ons?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Mobile / Postpaid / Roaming.
  3. Or you can directly visit http://batelco.com/mobile/postpaid/roaming/.
  4. Select “Roaming Bolt-ons” from the drop-down list to view details.

Q12- What are the available local Mobile Internet packages?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Internet/ Mobile/ Packages.
  3. Or you can directly visit  http://batelco.com/internet/mobile/packages/.
  4. Select the required monthly rental from the drop-down list to view the full package details.

Q1- What are the Fixed Line tariffs?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar select Fixed/ Fixed Lines & Unlimited Bolt-on.
  3. Or you can directly visit http://batelco.com/fixed/fixed-lines-unlimited-bolt-on/.
  4. Select from the drop-down list to view more details.

Q2- What is the available Fixed Line Bolt-on?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Fixed / Fixed Lines & Unlimited Bolt-ons.
  3. Or you can directly visit http://batelco.com/fixed/firxed-lines-unlimited-bolt-on
  4. Select from the drop-down list to view more details.

Q3- What is the Fixed Line discounted IDD charges?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Fixed/ Fixed Lines & Unlimited Bolt-on.
  3. Or you can directly visit http://batelco.com/fixed/fixed-lines-unlimited-bolt-on/.
  4. Select from the drop-down list to view more details

Q4- How can I find International IDD call rates?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Fixed / International Direct Dialling.
  3. Or you can directly visit http://batelco.com/fixed/international-direct-dialing-rates/.
  4. Select the country from the drop-down list to view charges and more details.

Q5- What are the available Broadband packages?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Internet/ Packages.
  3. Or you can directly visit http://batelco.com/internet/home/packages/.
  4. Select the required package from the drop-down list (Superfast Fibre Packages/ Fast/ Special Packages), then select the required monthly rental to view the full package details.

Q6- What is the available Broadband Bolt-on bundles?

Answer:

  1. Please visit Batelco website http://batelco.com/.
  2. From the menu bar, select Internet/ Packages
  3. Or you can directly visit http://batelco.com/internet/home/packages/
  4. Scroll down and you will find the list with full features and details.

Q1- Who’s eligible for the Service ?

Answer: All postpaid / Prepaid customers with IOS 12.1 and above using IPhone XS, XR and MAX. Also make sure the customer having VoLTE active bundle.

Q2- How many profile eSIM can handle ?

Answer: eSIM can handle up to 5profiles, However, one eSIM profile active at a time.

Q3- What will happen if the customer deleted Cellular plan from the setting ?

Answer: Deleting the plan equivalent to dismantling the physical SIM, Therefore, The user should approach the shop again for new activation. this should be communicated clearly to the customer to avoid this scenario.

Q4- Are the customers able to re-use the QR code after first activation ?

Answer: Reusing eSIM profiles is not part of the GSMA & Apple specification, Therefore, re-using the QR code not possible.

Q5- Do we have eSIM prepaid starter-pack ?

Answer: Prepaid starter-pack not available at this stage, Therefore, for any new starter-pack activation follow normal activation & process, Then apply SIM migration to eSIM.

Note: eSIM Hotspot issue and how to fix ?
Please note that the customer might not be able to activate the hotspot due to bug within apple IOS, Therefore, the customer need to install a physical SIM to turn the service on for first time