FAQs

• What is the difference between Voya and a Roaming add-on?

  Voya is a roaming eSIM service that provides mobile data while traveling. It is a separate digital SIM that you install on your compatible device, making it ideal if you want a standalone travel line without using your primary Batelco number.

  A Roaming Add-on is activated directly on your existing Batelco mobile number. This allows you to continue using your current SIM card for calls, messages, and data without any need to switch between SIMs.

  Both options offer the same roaming plans. Simply choose the method that best suits your needs:

  • Choose Voya if you want a quick, digital setup with eSIM convenience.
  • Choose the Roaming Add-on if you prefer to keep using your current Batelco SIM and number while traveling.
• What is Voya?

  Voya is a data-only roaming service powered by Batelco by Beyon, offering seamless global connectivity via eSIM. Simply activate your Voya eSIM wherever you are and enjoy instant, high-speed data worldwide.

• In which countries are the roaming add-ons and Voya available?

  We offer data plans for a wide range of destinations, including:

  • Country specific plans: Click here for the full list of countries.
  • Regional plans
  • Worldwide plans
• How can I check my usage while abroad?

  You can check your usage through Batelco’s App.

  Download it below.

  
• What are the Postpaid roaming charges?

  Click here to view the Postpaid roaming charges.

• What are the Prepaid roaming charges?

  Click here to view the Prepaid roaming charges.

• How does the Voya eSIM work?

  After purchasing a Voya eSIM, you will receive a QR code or an in-app activation link. Scan or tap to install the eSIM on your compatible device. Once activated, your phone will automatically connect to a local partner network at your destination.

• Can I install my Voya eSIM before traveling?

  Yes, you can install your eSIM in advance before you arrive at your destination or once you arrive at your destination.

• Can I use my Voya eSIM across multiple countries?

  Yes. With an active regional or worldwide plan, your eSIM will work across multiple countries.

• Can I manually select a roaming carrier using an iPhone while travelling abroad?

  If you are travelling outside the Kingdom of Bahrain and your Apple® iPhone® displays ‘No Service’ or is connected to a carrier not listed under Batelco’s roaming partners, you can manually select a Network following the steps below.

  1. On your mobile home screen, tap Settings.
  2. Tap Cellular.
  3. Tap on ‘Cellular Network’ or ‘Network Selection’.

  This option will only be available if you are travelling outside the Kingdom of Bahrain.

  4. Tap on ‘Automatic Switch’ to turn off the automated selection.
  5. Once the available networks appear, tap the desired network to avoid roaming charges.

  Kindly allow up to 2 minutes for the carrier listing to appear.

  For more information on Batelco’s international carriers, visit: Mobile Roaming – Batelco (Bahrain Telecommunication Company)

  6. Look for the signal bars or a carrier name to confirm that you are connected to the right network.

  For additional information, tap on the links below for Apple’s support pages.

  About cellular data roaming options for your iPhone and iPad – Apple Support

  Using Dual SIM with an eSIM – Apple Support

• What is Voice Over LTE (VoLTE) Roaming and how can I check if my device supports it?

  VoLTE Roaming allows you to use Voice over LTE services while traveling abroad. You can check if your device supports VoLTE through your device settings.

• What countries support the VoLTE Roaming service?

  You can view the list of countries and networks that support VoLTE roaming, by clicking here.  

• Does Batelco have On-Board roaming and how do I use it?

  Explore the world with Batelco’s InFlight and OnShip Roaming services! Stay connected abroad on flights and cruises/ships with our hassle-free roaming options. Make calls, send SMS’s, and use data seamlessly while you travel. No extra settings are needed on your mobile device. Charges are conveniently included in your monthly billing cycle. 

   

  For more information for InFlight Airlines, please visit: https://www.aeromobile.net/airlines 

   
  For more information for OnShip Companies, please visit: https://telenormaritime.com/business/about-us/installations-in-operation