Your home deserves Ultra.​

FAQ

• Which plan is the best one for me?

  There is a plan for everyone with Ultra Home, including:

  • Great Value – Affordable options with essential speeds
  • Entertainment & Streaming – Designed for 4K video, music, and content creation
  • Gaming – Built for low latency and reliable performance
  • Families – Suitable for multiple users and smart home devices
  • Professionals – Optimized for connected home offices, heavy usage and cloud computing

  This makes it easier to find a plan that fits you.

• How do I subscribe to an Ultra Home plan?

  You can subscribe through the below channels:

  • Batelco Mobile App
  • Batelco Website
  • Batelco Retail Shops
  • Batelco Sales WhatsApp
• What happens if I run out of data?

  You can purchase extra data add-ons directly through the Batelco app or website.

• My internet is slow. What can I do?
  1. Ensure your router is in a location with an optimal signal.
  2. Restart your device.
  3. Use the Batelco app to check data usage or network status.
  4. Contact our support team on 196 for help 
• What happens if I am experiencing a poor WiFi signal?

  Ultra Home plans starting from BD18.5 include 3 free Red Box devices to expand your home WiFi coverage. If you need additional Red Box devices, visit your nearest Batelco retail shop to purchase them.

• How do I manage my usage?

  Visit the Batelco app to track your data usage, purchase add-ons, and manage subscriptions.