Terms and Conditions

    • General
    • FUP
    • bwallet Terms & Conditions
    • Mobile
    • Batelco TV
    • Internet
    • Bundles
    • Mobile Roaming
    • Farfesh
    • Batelco & Imtiaz
    • Batelco Email Service
    • eSIM
    • Unlimited Streaming
    • Unlimited YouTube
    • Batelco Rewards Program
    • Unlimited Gaming
    • Unlimited Usage
    • Batelco Insure

At Batelco, our number one priority is to ensure we provide a top quality service and invaluable experience to our users, and so to do this we must protect the privacy of all website visitors. The Batelco Privacy Policy For Our Customers is to be read and utilised with the Batelco Liability Disclaimer, both of which can be accessed here. Our Privacy Policy sets out the terms and conditions with regards to what constitutes acceptable use for any electronic transmission sent, received, posted, accessed, or stored via any network.

PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH BATELCO.COM. BY ACCESSING BATELCO.COM, THE USER AGREES WITHOUT LIMITATION OR QUALIFICATION, TO ACCEPT ALL THESE TERMS AND CONDITIONS OF USE.

BATELCO TERMS AND CONDITIONS FOR THE BATELCO SITES

DEFINITIONS

1.1 In this Policy the following definitions shall apply:

“Batelco Bahrain Site” means various corporate portal web sites and web pages operated by Batelco or its affiliates from time to time.

“Communication Services” means any service which provides message-transfer facilities including message-routing and publish-subscribe.

“Content” means any information made available by a website or any other electronic medium. This includes information, text, data, communications, images, photographs, graphics, music, video, games and sounds, software or any other material supplied by the User, Batelco, or any third party content providers on behalf of Batelco and which is contained on or available as part of the Batelco service.

“Linked Site” means any portal site that is linked to the Batelco Corporate Portal Site.

“Licence agreement” is an agreement in which one person grants to another, or to a definite number of other persons, a right or permission to use a certain thing, and refers to the document recording that permission.

“User” means anyone that uses the Batelco Corporate Portal or public website.

“Network” means the electronic communications system by which we make services available in the Kingdom of Bahrain.

USE OF THE BATELCO SITE

2.2 The Batelco Site is offered to the User …

On the User’s unconditional acceptance without modification of the terms, conditions, and notices contained in this Policy and are deemed to apply as soon as the user visits the Batelco Site. The User confirms its unconditional agreement to the terms set out in this Policy upon its immediate use of the Batelco Sites.

MODIFICATION OF TERMS AND CONDITIONS OF USE

3.1 Batelco reserves the right to …

Change at any time without prior notice the terms, conditions, and notices under which the Batelco Site is offered, including but not limited to the charges associated with the use of the Batelco Site. The User shall be wholly responsible for regularly reviewing these terms and conditions. The User shall be bound by these terms and conditions at all times.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

4.1 Unless otherwise specified …

the Batelco Site is for the User’s personal and non-commercial use. The User shall not, under any circumstances modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Batelco Sites.

LINKS TO THIRD PARTY SITES

5.1 Third Parties supply …

Components of the Batelco services. The Batelco Site may contain links to other Third Party Web Sites (hereinafter referred to as “Linked Sites“). The Linked Sites are not under the control of Batelco and Batelco shall not be held responsible in any way whatsoever for the contents of any Linked Site or for any damage or loss resulting …

Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, …

SERVICE CONTACT:
webmaster@inet.com.bh

SHOPPING

6.1 “Batelco Bahrain Site”

Shopping provides the Merchants’ links to the User. However, each individual Merchant participating at “Batelco Bahrain Site” Shopping is responsible for setting and explaining their individual shipping, return, security and other policies applicable to shopping in their stores and purchasing their products. “Batelco Bahrain Site” does not guarantee, warrant or endorse in any way …

The User shall be totally responsible for paying the entire amount due on the User’s purchase, including any applicable taxes, shipping and other charges assessed by the Merchant. With respect to applicable taxes, the Merchant will advise the User subsequently of the exact amount of tax due on the User’s purchase. “Batelco Bahrain Site” shall have no responsibility whatsoever for any miscalculation or omission by a Merchant of applicable taxes on any sale. The User represents and warrants that the User is at least twenty one (21) years of age and that the User has the full legal right to use “Batelco Bahrain Site” Shopping in accordance with the stated terms and usage policies. The User hereby agrees to supervise usage by, and be responsible for the actions of, any minors who use the User’s computer and/or registration account to access “Batelco Bahrain Site” Shopping.

TERMINATION/ACCESS RESTRICTION

7.1 Batelco reserves the right …

at its sole discretion, to terminate the User’s access to any or all Batelco Sites and the related services or any portion thereof at any time, without notice and shall not incur any liability whatsoever to the User for such termination.

These Terms and Conditions (the “Terms and Conditions”) form the basis of the Batelco Farfesh Rewards Program (the “Farfesh Rewards Program”) and govern the relationship between Batelco and the members of Farfesh Rewards Program. By joining Farfesh Rewards Program, you can either participate in the Batelco Reward Program or the Partner Reward Program on the Terms and Conditions set out below.

The Farfesh Rewards Program is a customer benefit program available to Batelco postpaid and prepaid mobile customers.

  1. The Batelco Rewards

Customers will earn reward points (“Rewards Points”) for every Bahraini Dinar paid towards the monthly invoice for post-paid mobile services and before the due date, or for every Bahraini Dinar refilled for a prepaid mobile service. Subject to these Terms and Conditions, customers may redeem their Batelco Rewards Points for credit into their mobile post-paid or prepaid accounts.

1.1 Eligibility

a) You are automatically eligible for the Batelco Rewards Program offered by Bahrain Telecommunications Company B.S.C. if you have an active account for pre-paid or post-paid mobile services offered by us, which has not been ported-out, suspended, migrated or terminated.

b) Batelco’s employees, Enterprise customers and authorized resellers and distributors are not eligible to receive the Batelco Rewards.

c) Only direct payments or refills done by You to the particular Batelco account will be considered for the Rewards Points, excluding payments/refills done by Batelco to customers’ accounts, credit transfers, Batelco gift/discount vouchers (the “Voucher(s)”), bonuses, etc.

1.2 Redemption

a) You may redeem the offer automatically through Batelco, once invoices are fully paid on or before the bill due date and/or refills have been made on the line. You can redeem and check your points for the Batelco Rewards through SMS or using other specified channels such as the USSD;

b) You may redeem the Vouchers as follows:

i. the expiry date of the Voucher is six (6) months from the date of receiving the redemption code;

ii. the Voucher may only be used towards redeeming handsets, devices and handset accessories;

iii. the Voucher’s value is two hundred Bahraini Dinars (BD200) only. You are responsible for paying any remaining amount if device/accessory is worth more than the value of the Voucher;
Voucher redumptions are obtainable for Mobile Postpaid customers on.
Voucher redemption and eligibility details are available on www.batelco.com.

c) Redemptions details for the Batelco Rewards are available on www.batelco.com;

d) Batelco’s Rewards cannot be redeemed for Batelco’s mobile prepaid data;

e) Batelco reserves the right to withhold processing of your redemption request for any misconduct by you.

v. The Partner Rewards

The Partners Rewards is a customer benefit program designed to offer customers a wide range of benefits for a rewarding experience from the participating dealers (“Participating Dealers”).

2.1 Eligibility

a) You are automatically eligible for the Partner Rewards Program offered by Bahrain Telecommunications Company B.S.C. if you have an active account for pre-paid or post-paid mobile services offered by us, which has not been ported-out, suspended or terminated.

2.2 Redemption

a) You may redeem offers (the “Offer”) made available by the Participating Dealers from time to time;

b) You may redeem any Offer by sending an SMS to Batelco, or using other specified channels such as the USSD, to receive a serial number (code) for the Participating Dealer to avail from the Offer. One (1) serial number (code) per Participating Dealer outlet will be used per line per day;

c) Redemption and offer details for Partner Rewards are available on www.batelco.com;

d) Batelco does not assume any liability for, nor make any representation or warranty in relation to any redemption item made available by the Participating Dealers to you by your redemption of your Offer;

e) Batelco reserves the right to do the following at its absolute discretion without prior notice to you:

i. substitute any Partner Reward Offer with an item of equivalent value;

ii. change or terminate the Partner Rewards, or modify the Partners Rewards as it deems necessary from time to time and without notice to you; and

iii. withhold processing of your redemption request for any misconduct by you.

vi. General Provisions

3.1 The term of the farfesh Rewards Program is valid for a period of twelve (12) months.

3.2 You agree to be bound by these Terms and Conditions by your participation in the farfesh Rewards Program and redemption of the Offers.

3.3 Batelco reserves the right to terminate or suspend (in whole or in part) the Farfesh Rewards Program at any time without prior notice and without any liability whatsoever to you.

3.4 Notwithstanding Clauses 1.1 and 2.1 above, you will not be eligible for the Farfesh Rewards Program:

(a) if you cease to subscribe to any of our services and/or terminate an existing Batelco Postpaid or Prepaid mobile line registered under your name, including without limitation, as a result of a transfer of service subscription;

(b) if you fail to make payment for previous outstanding postpaid mobile bills invoiced by Batelco, or such previous outstanding bills were not paid on their due date;

(c) if you breach any of these Terms and Conditions or any of our Participating Dealers’ terms and conditions; and

(d) any other circumstances as determined by Batelco in its sole discretion.

3.5 The Batelco’s Rewards or Partner’s Rewards, whether redeemed or not, may not be refunded, transferred to other customers, or exchanged for rewards or cash.

3.6 Batelco is not responsible for any wrongful redemption of the Offers, any failure to redeem and/or any redemption under your account made by persons other than yourself. You remain solely responsible for your redemption of the Offers

3.7 Batelco shall not be liable in any way to you whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any direct or indirect loss, claim or damage howsoever caused or arising from or in relation to the Farfesh Rewards Program and/or your participation in the farfesh Rewards Program.

3.8 Batelco reserves the right to amend or modify these Terms and Conditions at any time, and it is your responsibility to review these Terms and Conditions for any changes. If you do not agree to the revised terms, please cease participating in the farfesh Rewards Program within three (3) days. Your continued participation in the Farfesh Rewards Program following any amendment of these Terms and Conditions will signify your assent to and acceptance of its revised terms. Batelco’s decisions on all matters pertaining to the farfesh Rewards Program are final.

3.9 Nothing herein shall be construed or interpreted as varying or otherwise affecting Batelco or your obligations under any other agreement governing the provision of Batelco’s products or services.

3.10 Batelco does not guarantee that you will receive any SMS related to the farfesh Rewards Program upon payment, refill or sending an SMS to Participating Dealers. In no event shall Batelco be liable for any failure in its systems in relation to the farfesh Rewards Program.

3.11 These Terms and Conditions and the relationship between Batelco and you are governed by Bahraini law as applied in the Kingdom of Bahrain. You are agreeing to submit to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

Postpaid Mobile Internet

  • All packages are on a 24 months contract.
  • SIM Sharing charge is BD1/month for each SIM card.
  • **The speed depends on the availability in the area and the used device.
  • Once the threshold is consumed the data session will stop
  • Customer on a 12 months contract may upgrade his package to any other 12 months contract (ex: upgrade from 40Gb to 80GB)
  • Customer on a 24 months contract may upgrade his package to any other 24 months contract (ex: upgrade from 130Gb to 300GB)
  • Downgrade is not possible

Register your Postpaid Mobile lines!

  • Regulation from the TRA (Resolution No. (13) of 2015)
    “Promulgating the SIM-card Enabled Telecommunications Services Registration Regulation.”
  • The process/regulation is endorsed by the TRA, Information & eGovernment Authority (IGA) and all Telecom operators
  • The process applies to Batelco Mobile customers (register their new & existing lines).
  • The process also applies to the following Postpaid and Prepaid services: Change of Ownership, Migration between services, Re-activation of line, Postpaid Family plans.
  • The process includes a verification from the IGA within 24 hours of application.
  • In cases that the verification process is rejected (after a number of attempts from Batelco):
    • Invalid CPR Number/CPR does not exist – customer should contact the IGA to update his records
    • Invalid fingerprint image after a number of attempts by Batelco- customer should contact the IGA to update his records
  •  As part of the regulation, customers are not allowed to have more than 10 prepaid lines registered under the same ID

Prepaid SimSim Starter pack terms and conditions:

  • This package is eligible for new and existing customers.
  • The Data Bolt-ons are available for both BD3.150 weekly and BD6.300 monthly bolt-ons only.
  • On consuming full data, data access will be stopped temporarily until the next refill.
  • Line activation and bolton’s before the 16th of February 2017 are entitled to the extra Minute and DATA, till further note.
  • Batelco has the right to withdraw this package at any time.
  • The social media limit cap is 35GB for monthly package and 8Gb for weekly package

Mobile Prepaid SimSim Internet Terms & Conditions:

  • General Prepaid terms and conditions apply.
  • This is a limited offer.
  • Each Refill voucher is equivalent to a Data threshold, please click here for the details
  • On consuming full data, data access will be stopped temporarily until the next refill
  • Bonus Scheme does not apply for Prepaid Internet Packages
  • Batelco has the rights to withdraw this package at any time.

Register your identity!

  • New process and regulation from the TRA (Resolution No. (13) of 2015)
  • Promulgating the SIM-card Enabled Telecommunications Services Registration Regulation.
  • The new process/regulation is endorsed by the TRA, Information & eGovernment Authority (IGA) and all Telecom operators
  • The new process applies to the following Postpaid and Prepaid services: new mobile line, Change of Ownership, Migration between services, Re-activation of line, Postpaid Family plans.  The new process includes a verification from the IGA within 24 hours of application.
  • In cases that the verification process is rejected (after a number of attempts from Batelco Sales Agent):
    • Invalid CPR Number/CPR does not exist – customer is asked to contact the IGA to update his records
    • Invalid fingerprint image after a number of attempts by Sales agent- customer is asked to contact the IGA to update his records
  • Charges may apply for successful verifications
  • As part of the new regulation, it is not allowed to have more than 10 prepaid lines registered under the same ID
  • Prepaid customers with wrong age records and considered as minor’s needs to visit the nearest Batelco shop with parents and change ownership to avoid service disconnection before 31st Dec 2017.
  1. Definitions

“Agreement”means these Terms and Conditions together with the Application Form, and any other general terms and conditions which may apply to the provision of other services by Batelco as the case may be;“Application Form” means the Batelco TV Application Form, governed by these Terms and Conditions, which you have entered into with Batelco for the provision of the requested Service;“Batelco Confidential Information” means all information (whether written or oral) concerning Batelco’s business, trade secrets, customers, suppliers and affairs that you shall obtain or receive as a result of the provision of the Service;”Bill” means a bill sent to you by Batelco in accordance with clause 5;“Charges” means the charges payable by you in return for your use of the Service, as set out in clause 5;“Customer” means you (the person who enters into this Agreement with Batelco for the provision of the Service);“Device” means the equipment (including any software) provided to the Customer by Batelco to enable the Customer to receive the Service;“Device Supplier” means the manufacturer or manufacturer’s authorized distributor of the Device;“Intellectual Property Rights” means copyright (including rights in computer software), patents, trademarks, trade names, service marks, business names (including Internet domain names), design rights, database rights, semi-conductor topography rights, rights in undisclosed or confidential information (such as know-how, trade secrets and inventions (whether patentable or not)) and all other intellectual property or similar proprietary rights of whatever nature (whether registered or not and including applications to register or rights to apply for registration) which may now or in the future subsist anywhere in the world;“Initial Term” means 12 months from the date of activation of the Service, or such other time as may be notified to you by Batelco;“Registration Fee” means the fee payable by you pursuant to clause 5.3;“Service” means the Package selected by the Customer on the Application Form including any changes, upgrades and/or downgrades to such package, as and when requested by the Customer, and supplied by Batelco from time to time.“Terms and Conditions” means the terms and conditions set out herein;“Third Party Content” means audio, video, data and other media over which Batelco exercises no editorial or programming control;“Third Party Software” means software purchased from a party other than Batelco; and“you” and “your” means (i) the Customer who orders the Service and (ii) belonging to the Customer, as the case may be and as the context so requires.“we” or “us” mean Batelco and “our” has a corresponding meaning.

  1. Service Provision and Pre-requisites

2.1 Batelco shall provide the Batelco TV Service which you have selected on the Application Form subject to these Terms and Conditions.

2.2 You must be at least 18 years of age to assume the responsibilities of this Agreement. Minors may use the Service only if one of their parents or legal guardians assumes the responsibilities of this Agreement and thereby assume full responsibility for their use of the Service.

  1. Term and Termination

3.1 The term of this agreement shall commence on the date the Service is activated by Batelco, and continue unless otherwise terminated by the Customer or Batelco under Clauses 4.5 or 10.

3.2 If you have requested for a Contract Package, in the event you terminate this Agreement before the expiry of the Initial Term, you shall be liable to pay to Batelco a pro rata amount of the cost of the Device (BD 40 unless otherwise notified to you) -) calculated according to the number of calendar months or part months remaining from the date of notification to the end of the Initial Term.

  1. Device and Installation

4.1 If you have requested for a Package, which requires a Device, Batelco shall supply the Device to you, upon supply of the Service by Batelco.

4.2 Batelco shall provide the details of Customer with a one (1) year manufacturer’s warranty beginning from the date the Application Form is signed.

4.3 The Customer acknowledges and accepts that the provisions of the warranty are the sole responsibility of the Device Supplier, and Batelco shall not be held responsible or liable for any direct or indirect damage, defects, faults, and/or claims regarding the Device. All claims in relation to the Device shall be made under the Device warranty or against the Device Supplier and waives all claims in relation to the Device against Batelco.

4.4 Any installation and/or upgrade of the Device requested by the Customer shall be separately performed and managed by the Device Supplier of the Device acquired by the Customer, including any ongoing support and maintenance services to be performed in relation to the Device.

4.5 You agree not to modify, tamper with or attempt to dismantle the Device. Any such unauthorized use may void the manufacturer’s warranty and entitle Batelco to terminate this Agreement, immediately, and/or charge you the cost of a replacement Device in the event of any damage caused to the Device.

4.6 Batelco reserves the right at all times, and without prior notice to the Customer, to update any software associated with the Device. The updating of such software may disrupt the Service for a temporary period. The Customer agrees to cooperate with any instructions issued by Batelco in respect of the updating of software, to enable Batelco to upgrade the software for the purposes of providing the Service to you.

  1. Charges and Payment

5.1 Batelco will send you a Bill on a monthly basis. The Charges are payable by you monthly in advance. If that payment becomes overdue, Batelco may suspend or terminate the Service pursuant to clause 10.

5.2 Details of the Charges are available on Batelco’s website. Batelco reserves the right to make changes to the Charges, such changes to be advertised on Batelco’s website one month prior to the date of implementation.

5.3 Where applicable, the Registration Fee is payable by you when the Application Form is signed.

5.4 Should you wish to reactivate your subscription following cancellation or termination, you may be charged a reactivation fee.

5.5 If you are subscribing under a promotional subscription fee, additional restrictions may apply according to the additional terms and conditions.

5.6 The Charges do not include any services, features or functionality other than the announced Batelco Service.

5.7 If you do not pay a Bill by the due date, Batelco shall have the right at its discretion and without notice to you to: (i) transfer the unpaid invoiced amount to the account of any other service(s) provided to you by Batelco, and you will be liable to pay all charges on any invoice issued by Batelco for such service(s) by the due date; and (b) deduct the unpaid invoiced amount from any payment or credit due to you by Batelco under this Agreement or any other agreement for services(s) provided by Batelco to you. The rights in this clause are in addition to any other rights that Batelco has under these Terms and Conditions, including the right to suspend or terminate the Service in accordance with clause 10 or any other service provided by Batelco.

5.8 Applicable charges for the use of the existing Pay-TV and/or Video-on-Demand feature shall be determined at the sole discretion of the provider of such Pay-TV and/or Video-on-Demand service by providing the Customer with one (1) month’s prior notice.

  1. Provision of Information to Batelco

6.1 You will provide true, accurate, complete and up-to-date information to Batelco as requested on the Application Form, including but not limited to your name, address and date of birth, and upon any subsequent reasonable request made by Batelco from time to time.

6.2 You will promptly notify Batelco of any changes in the information provided under clause 6.1 above.

6.3 Batelco reserves the right to terminate the Service if you give Batelco inaccurate or incomplete information. Batelco respects the privacy of your User Information (as defined in Batelco’s Privacy Policy) and will not disclose any of your User Information except as permitted by Batelco’s Privacy Policy.

6.4 Batelco may retain your personal data provided pursuant to this clause or otherwise in accordance with these Terms and Conditions, and you authorise Batelco to use such personal data in order to:
(i) provide the Service;
(ii) maintain a record for a reasonable period of time following termination of this Agreement and
(iii) otherwise disclose or use such data in compliance with Batelco’s legal obligations in respect of the same.

  1. Changes to the Service

7.1 Batelco may at its discretion and from time to time change, add, or remove features and functionality of the Service without notice. If you are dissatisfied with any such changes to the Service, you may immediately cancel your use of the Service in accordance with the procedure set out in clause 10 below.

7.2 Batelco reserves the right to discontinue one, some, or all of the features of the Service you receive at any time.

7.3 Batelco may at its discretion discontinue the provision of software updates to certain features depending on compliance. This means that whilst certain Services may receive continued software updates and functionality, Batelco is not required to provide such updates to your Service.

7.4 The level of service Batelco provides may not be the same for every customer; as some Service may support different features and functionality. Batelco is under no obligation to provide all features and functionality to your Service. The Service is not available outside of the Kingdom of Bahrain.

  1. Copyright

8.1 Third Party Content is protected by copyright law and other applicable laws.

8.2 Programming is not under Batelco’s control; certain providers may restrict or limit the ability to record, display view or transfer particular programmes by using a variety of copy protection mechanisms and content providers may restrict or revoke access to their content at any time.

8.3 Batelco is not responsible for and has no editorial control over any Third Party Content and Batelco has no control over the distribution of such content. Batelco accepts no liability in relation to any Third Party Content.

8.4 Batelco is not responsible for any content or display on screen may be political, sexual or any potentially offensive or immoral.

8.5 You must not copy, distribute copies, show in public, rebroadcast or relay any part of the programs provided to you as part of the Service. You may only use the Service for private use and it must not be accessible by the general public or in a communal viewing area.

8.6 In the event that you are identified as the source of any illegal copying or being used for reception of programming which is not authorised to you under the Service, Batelco reserves the right to without notice, (i) suspend and/or terminate this Agreement, and (ii) provide your details to any owner/licensor of copyright in the illegally copied program for the purpose of prosecution of such an offence.

8.7 We may disable or alter some functions of the Service to prevent any infringing acts.

8.8 Any breaches of this clause 8 may infringe the copyright of third parties and you will be responsible for any claims made against Batelco for losses suffered as a result of actual or claimed copyright infringement committed by you or any other person using the Device provided to you, and you hereby agree to fully indemnify Batelco for any such losses suffered.

  1. Advertising and Promotions The Service is supported and sponsored by commercial advertising. Batelco reserves the right to send content (including advertising and promotional material) as part of service.
  1. Termination of Service

10.1 You may terminate this Agreement, and your right to use the Service, at any time and for any reason, by submitting an official termination request to any Batelco Retail shop.

10.2 Batelco may terminate this Service by giving one month’s prior notice to you.

10.3 Batelco reserves the right to immediately suspend or terminate the Service, and terminate this Agreement, if you breach any provision in this Agreement, fail to comply with any reasonable instructions relating to the Service, misuse the Service, and/or use the Service in such a manner as to infringe upon the Intellectual Property Rights of Batelco or any third party.1

10.4 Upon termination, Batelco will send you a Bill for all monthly Charges which are due and which have not yet been billed by Batelco prior to termination of the Service. This Bill will include any Charges which are outstanding at the date of termination. If you have paid a monthly Charge in advance of the date of termination you will not receive a refund in respect of that unexpired part of the relevant month for which you have paid. You agree to pay this Bill on or before the date upon which payment is required.

10.5 Batelco may also suspend the Service with immediate effect where: (i) it is necessary in order to carry out any maintenance or repair to the Service; (ii) the relevant government authorities within the Kingdom of Bahrain or elsewhere require Batelco to suspend the Service for whatever reason; or (iii) Batelco has good reason to suspect that you are in breach of any part of this Agreement.

10.6 Batelco may, at its sole discretion, reinstate the Service if it is satisfied that you have rectified any breach of this Agreement or the reason for the initial suspension of the Service no longer applies.

10.7 None of the rights which either Batelco or you have accrued as a result of these Terms and Conditions prior to the date of termination shall be lost or otherwise affected following termination.

  1. Liability and Indemnity

11.1 Batelco will not be liable for failure to provide the Service caused by events outside Batelco’s reasonable control.

11.2 Batelco does not in any way exclude or limit its liability: (i) for death or personal injury resulting from the negligence of Batelco or its directors, officers, employees, contractors or agents; or (ii) in respect of fraud or any fraudulent statements made by Batelco or its directors, officers, employees, contractors or agents.

11.3 Subject always to clause 11.2, Batelco shall not have any liability to you in respect of your use of the Service which is not in accordance with these Terms and Conditions.

11.4 Subject always to clause 11.2, Batelco shall not be liable to you, whether in contract, tort or otherwise arising out of this contract for: (i) any loss of profits, revenue, anticipated savings, loss or corruption of data, loss of contract or opportunity or loss of goodwill; or (ii) any indirect or consequential loss of whatever nature, which could be described as indirect or consequential and whether or not reasonably foreseeable, reasonably contemplatable, or actually contemplated by the parties at the time of the commencement of the Service.

11.5 If Batelco shall be liable to you in contract, tort, under statute or otherwise, Batelco’s liability shall be limited to the equivalent cost of six (6) month’s Charges for any event or related series of events.

11.6 You agree to indemnify, defend and hold Batelco harmless absolutely from and against all costs, losses, claims, damages and expenses (including without limitation any legal costs) of any kind whatsoever, whether foreseeable or not, that may be suffered by Batelco as a result of your use of the Service (or anyone using the Service with your permission), which are brought or threatened against us by a third party where you are at fault.

  1. Title to Device and Software and Intellectual Property Rights

12.1 The Device will contain certain software to enable you to use or have full access to certain features of the Service.

12.2 Batelco retains title to and ownership of all the software for the Service and certain Intellectual Property Rights in the Service and nothing in these Terms and Conditions shall operate as a transfer or license to you of the same. You agree not to do anything to limit, interfere with, or otherwise jeopardise in any manner such rights, title and interest.

12.3 Title to and ownership of the Device shall remain with Batelco and shall not pass to the Customer until the expiry of the Initial Term.

12.4 Batelco also retains ownership of all Batelco Intellectual Property Rights. In the case of third party software delivered by Batelco to the Service, the applicable third party retains title to and ownership of its software, copyrights and trademarks.

12.5 Any attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, sublicense, reproduce, copy, distribute or use for other purposes either the Service or its software is strictly prohibited.

  1. Warranties Disclaimer

13.1 Batelco cannot guarantee that the Service will be free from faults and interruptions which arise from factors which are outside Batelco’s control, whether as a result of network performance, third party interference or otherwise. You accept that you may not be able to receive the Service where certain technical restrictions arise, although Batelco shall use reasonable endeavors to keep any disruption to the provision of the Service in such circumstances to a minimum.

13.2 You understand and agree that the Service is provided on an “as is” and “as available” basis. Batelco makes no warranty that Batelco service will meet your requirements, allow you to record, view or transfer any particular programming or that use of the Service will be uninterrupted, timely, secure, or error-free, nor does Batelco make any warranty as to the accuracy or reliability of any information which is obtained through the Service (including third party content).

13.3 Batelco does not warrant that data and content provided through the Service will be free of viruses or other harmful components. Batelco shall not be liable for any damages to, or viruses that may infect your Device and its software or any other hardware.

  1. Protection of Personal Information

14.1 You acknowledge and expressly agree to Batelco collecting personal information about you. Such information may be collected from you and others or generated within our Network when you or anyone else uses the Service or any other service.

14.2 You acknowledge and expressly consent to Batelco using your information for any lawful purpose including providing you with the Service, account management, billing, debt collection, credit assessments, directory purposes, market research, customer profiling, product and service development, marketing and customer care.

14.3 Your customer information may be retained for a reasonable period of time in a secure environment. You acknowledge that calls to our Customer Care Centre may be recorded for training and quality control purposes.

14.4 You acknowledge and expressly consent Batelco disclosing your information to third parties (such as to our agents, credit agents and other carriers) for purposes including credit referencing, fraud detection and prevention, debt collection, investigating insurance claims, directory purposes, for any reason required by law and for any other lawful purpose.

14.5 You may ask to see your account information and any other information that we hold about you and ask for any details that are wrong to be corrected. We reserve the right to refuse such a request where we are unable to verify that the person requesting the information is in fact you or a person authorised by you. We shall not be liable for the disclosure or non-disclosure of such information or for any inaccuracy or lack of completeness of any information disclosed.

14.6 You agree that we may contact any person or reference provided by you to verify the accuracy of your account details. You acknowledge that Batelco, or its agents, may from time to time contact you by post, telephone, in person, email or text message regarding details of promotions, competitions or our other products and services. You hereby expressly consent to such contacts. If you no longer wish to be contacted in such a manner please notify Batelco in writing.

  1. Resolving disputes and complaints

15.1 If you have a complaint or dispute regarding our service you may avail of our formal complaints procedure by calling the Batelco Call Centre free of charge on 196 or by sending an email to: customer.care@btc.com.bh.

15.2 Batelco will acknowledge receipt of a formal complaint, respond within a stated period of time, deal with your complaint and take action if necessary. If you are not satisfied with the resolution of your complaint you may avail of the dispute resolution procedure.

15.3 If your complaint has not been resolved within 60 days the Telecommunications Regulatory Authority may be contacted at PO Box 10353, Kingdom of Bahrain, Tel (+973) 81188, Fax (+973) 17 532523.

  1. Miscellaneous provisions

16.1 Batelco reserves the right to amend these Terms and Conditions at any time. If Batelco does make any amendments it will inform you of such changes either by posting the changes on its website at www.batelco.com or by other means as Batelco sees fit. You agree that your continued use of the Service after any amendments to the Terms and Conditions shall be evidence of your intention to be bound by the Terms and Conditions as amended in accordance with this clause 14.1.

16.2 This Agreement together with all documents which are referred to in the Terms and Conditions represent the entire agreement between Batelco and you and they supersede all prior agreements between the parties.

16.3 The laws of the Kingdom of Bahrain apply to this Agreement. Both parties shall submit to the jurisdiction of the Bahrain courts of law.

16.4 Batelco will not be responsible for its failure to perform all or any of its duties arising under these Terms and Conditions where any event beyond its reasonable control occurs. Such events include but are not limited to acts of God, fire, acts of terrorism, war, civil commotion, embargo, labour dispute, prevention from obtaining raw materials, power failure, acts of government or state or failure of third party telecommunications systems which impact upon Batelco’s ability to provide the Service.

16.5 If any part of these Terms and Conditions becomes to any extent illegal, invalid or unenforceable, it shall to that extent be deemed to no longer form part of these Terms and Conditions. This will not affect the legality, validity or enforceability of any of the remaining Terms and Conditions which shall continue in force.

16.6 You may not assign or otherwise dispose of any of your rights or obligations under this Agreement without Batelco’s prior written consent. You agree that Batelco may assign its rights and obligations under this Agreement to an alternative provider if necessary, as long as the level of service remains of a comparable standard.

Terms and Conditions for Batelco Internet Services

These Terms and Conditions govern your use of the Services (as defined below) which are provided by Bahrain Telecommunications Company BSC. (“Batelco”). Please take time to read these important Terms and Conditions fully.

INTERPRETATION

Agreement” means the contract between BAHRAIN TELECOMMUNICATIONS COMPANY B.S.C. (Batelco) Building 1095, Road 1425, Al-Hamala 1014, PO Box 14, Kingdom of Bahrain and the Customer for the provision of the Services, comprising together the Application Form and these Terms and Conditions; 

Advance Notice Period” means a prior notification of at least one (1) month to the Customer before any proposed action to amend or rescind the Agreement in line with the Consumer Protection Regulation (the “Regulation”)

Application Form” means the Application form requesting the Service which has been signed by the Customer, a copy of which is annexed hereto;

Batelco Customer Service Centers” means Batelco centers located at various locations in Bahrain where Customers are provided with Batelco services.

Charges” means the sums payable to Batelco by the Customer pursuant to this Agreement;

Customer” means, the Batelco customer identified in the Application Form and who forms the other party to this Agreement;

Customer’s Equipment” means, any equipment that is the property of and controlled by the Customer which allows the Customer to connect his/her telephone set to Batelco’s socket for the purpose of receiving the Service(s); 

Service” means the service(s), specified and as selected by you on the Application Form, to be provided by Batelco to the Customer pursuant to this Agreement, this will include Consumer Broadband, Fixed Line, and Business Internet Services. Further details of which can be found in promotional literature available at Batelco’s Customer Service Centers;

VAT” value-added tax (VAT) imposed on the products and services offered by Batelco as mandated by the applicable tax law in the Kingdom of Bahrain.

Access Line” means a telephone line which you use in order to receive telecommunications services over the Batelco network at the Premises;

Batelco Equipment” means all equipment owned by Batelco which is supplied to you in connection with the supply of any of the Services, including but not limited to the Batelco Modem;

Bill” means a bill sent to you by Batelco in accordance with clause 17;

Fair Usage Policy” means a network management policy (as set out in http://batelco.com/internet/home/packages/fup/ ) that ensures that Batelco delivers the best possible service at all times to its Customers;

Intellectual Property Rights” means copyrights (including rights in computer software), patents, trade marks, trade names, service marks, business names (including Internet domain names), design rights, database rights, semi-conductor topography rights, rights in undisclosed or confidential information (such as know-how, trade secrets and inventions (whether patentable or not)) and all other intellectual property or similar proprietary rights of whatever nature (whether registered or not and including applications to register or rights to apply for registration) which may now or in the future subsist anywhere in the universe;

Premises” means the place where you will receive the Services;

Premium Numbers” means nice numbers that are bundled with certain packages as per the price category of the number, and that can be reserved and/or purchased through Batelco at a pre-set premium price.   For more information please refer to the website link: https://e.batelco.com/eservices/NiceNumbers

Registration and Setup Fee” means the fee payable by you pursuant to clause 17.3;

Required Specification” means, in relation to the Customer Equipment, as per

internationally accepted standards;

Subscription Charges” means, where applicable to the Services which you have requested, the charges payable on a monthly basis for your use of the Services. For the avoidance of doubt these charges do not include the Usage Charges;

Terms & Conditions” means the terms and conditions set out herein;

Third Party Software” means software purchased from a party other than Batelco;

Usage Charges” means, where applicable to the Services which you have requested, the charges payable on a per minute or per unit basis for your use of the Services;

User Identification” means the identification code allocated to you upon commencement of those Services which require such user identification;

you” and “your” means (i) the Customer who orders the Services and (ii) belonging to

the Customer, as the case may be and as the context so requires;

  1. COMMENCEMENT OF THE AGREEMENT

1.1 This Agreement commences on the date that the Application Form is signed by duly authorized representatives of Batelco and the Customer.

  1. YOUR SUBSCRIPTION PERIOD

2.1 The duration of these Terms & Conditions shall be indicated on your Application Form or in these Terms & Conditions.

2.2 In respect of the Services specified on your Application Form, you agree to receive such Services, in return for your payment of the Charges, in accordance with the billing cycle set out in the Application Form, for the minimum period set out on your Application Form (where applicable) and thereafter until termination of these Terms and Conditions in accordance with clause 13.

  1. SERVICE PROVISION

3.1 Batelco cannot guarantee that the Services will be free from faults and interruptions which arise from factors which are outside Batelco’s control, whether as a result of network performance, third party interference or otherwise. You accept that you may not be able to receive the Services where certain technical restrictions may arise, although Batelco shall use reasonable endeavours to keep any disruption to the provision of the Services in such circumstances to a minimum with a restoration time as indicated in these Terms and Conditions.

  1. RIGHTS AND OBLIGATIONS

4.1 The Customer agrees to pay the Charges and Batelco agrees to provide the Services in accordance with the terms of this Agreement and the Application Form. All Charges shall be paid in accordance with the billing cycle set out in the Application Form to Batelco or a third party offering the Service to the Customer, for example, a retail dealer of Batelco’s services.

4.2 The Customer also agrees that he/she shall not object to the Charges applicable for providing the Service, installation and replacement of Batelco equipment or any other expenses charged by Batelco as indicated and specified on the Customer’s Application Form for the Services.   

4.3 In the event of a technical fault that may lead to the full or partial discontinuation of the Service, the Customer shall notify Batelco of such fault immediately to arrange for repair.

4.3.1 Batelco shall not bear any costs or liability if such technical faults are caused directly or indirectly by the Customer. 

4.4 Usage:

4.4.1 Batelco will advise Customers:

(a) when their usage has exceeded their chosen BD limit; and

(b) that calls will be blocked as a consequence of exceeding such limit*

*Batelco notes that it may be unable to advise customers when they have exceeded their chosen BD limit in the given situation(s):

  1. during a continuous Service session;
  2. while making IDD calls;
  • or in case of any technical failure in the system.

4.4.2 Please note that the Services and/or any applicable BD credit limit may be temporarily unavailable for reasons including but not limited to, cases of force majeure, third party interference, technical and operational issues and system upgrades.  During such incidents, Batelco may not be able to:

(a) notify Customers when their usage has exceeded their chosen BD limit; and

(b) block the Customer’s calls/Service as a consequence of exceeding such limit,

however the Customer will still be obliged to pay for any additional Charges incurred during this time.

  1. CUSTOMER RESPONSIBILITIES – CUSTOMER EQUIPMENT & DATA

5.1 You will be solely responsible, and Batelco accepts no liability whatsoever for:

  1. i) providing, configuring and maintaining the Customer Equipment;
  2. ii) ensuring that the Customer Equipment complies with all applicable laws or relevant telecommunication industry standards and meets the Required Specification;

iii) ensuring that the Customer Equipment is compatible with any Third Party Software

used by you in order to receive the Services, and meets your needs in respect of the use of the Services; and

  1. iv) all data retrieved, stored or transmitted through the Service. This shall include but not be limited to any distortion or corruption caused to the Customer Equipment or data as a result of the use of the Services.

5.2 You acknowledge that some material on the Internet may be offensive, illegal or otherwise generally inappropriate. Batelco cannot be held responsible for all or any of the content, accuracy or quality of information or the resources available, received or transmitted by you or anyone else through your (or any other third party’s) use of the Services, whether or not in accordance with these Terms & Conditions.

5.3 You acknowledge that the Internet contains viruses which may destroy or corrupt your data on the Customer Equipment. You further acknowledge that Batelco has no control over such viruses and you remain responsible for checking for such viruses on a regular basis. You confirm that you shall comply to the Batelco Acceptable Use Internet Security Policy (as updated by Batelco from time to time) in accordance with your obligations under this clause 5, or otherwise under these Terms & Conditions and acknowledge that Batelco will not be held responsible for any interruption to the Services resulting from your failure to comply with all or any of the provisions of this clause 5.3.

  1. USE OF THE SERVICES

6.1 You will be solely responsible for all access to, and use of, the Services provided to you, whether or not you use Services which require a User Identification and/or a Password. If you allow a third party to access the Services, you will remain liable for all activities conducted by such third party, including but not limited to use of the Internet, your Broadband E-mail Account, other e-mail service on any other usage whatsoever.

6.2 You agree that you will not at any time use the Services (including, where applicable, the Broadband E-mail Account(s)):

  1. i) in order to resell, re-supply, hire, transfer ownership, assign, trade or otherwise dispose of the Service or make it available to any person on a commercial basis;
  2. ii) to breach any laws, legislative provisions, regulations, codes or standards of any relevant body or authority;

iii) in a way which infringes or may potentially infringe the Intellectual Property Rights or other rights of any third party;

  1. iv) to store, send, knowingly receive, upload, download, use or re-use, transmit, distribute, post to a bulletin board or otherwise place onto the Internet material which:

(a) is abusive, indecent, defamatory, obscene, menacing, pornographic, or offensive on moral, religious, political grounds or otherwise; or

(b) is liable to incite racial disharmony or hatred, violence or sadism; or

(c) promotes drug-trafficking, prostitution, money-laundering, terrorism, pedophilia (or any material that is in any way harmful to minors); or

(d) is a spam, or contains a virus, backdoor, time bomb, bot, Trojan horse, worm, drop dead device or other code, program or device liable to cause loss or damage, disable, erase, destroy, disrupt or impair the normal operation of the Services or any computer systems or permit access to or use of the Services by any person not authorised by Batelco;

  1. v) for any improper purposes, including but not limited to, vice, gambling or fraudulent activities;
  2. vi) to in any way compromise the integrity or security of any part of Batelco’s network or its telecommunications systems, or to otherwise interrupt the provision of the Services;

vii) to provide public information services without obtaining prior formal approval from the relevant government authorities within the Kingdom of Bahrain;

viii) to harvest or otherwise collect information about others, including e-mail addresses, without their consent; and

  1. ix) to use, access or otherwise deal with any Batelco Confidential Information without Batelco’s prior consent, or use the Services in any way which invades another’s privacy or other similar rights;
  1. CHANGES

7.1 Batelco shall have the right to change the service number of any subscriber which arise out of either the occurrence of a force majeure event and/or the issuance of a lawful order of a court or regulatory body, in the following manner:

  •  in emergency cases with one (1) day’s notice to the Customer.
  • in non-emergency cases, by providing the Customer with an Advanced Notice Period.

 

  1. ACCESS TO CUSTOMER PREMISES

8.1 The Customer must facilitate the access of any Batelco employee that may be sent by Batelco to the Customer’s premises during reasonable hours to inspect, maintain, and carry out any necessary maintenance or repairs to the service lines.  The customer undertakes to indemnify Batelco against any injury, loss, or damage suffered by Batelco or its employees when on the customer’s premises.

  1. PROVISION OF INFORMATION TO BATELCO

9.1 You will provide true, accurate, complete and up-to-date information to Batelco as requested on the Application Form, including but not limited to your name, address and date of birth (the “Information“), and upon any subsequent reasonable request made by Batelco from time to time.

9.2 You will promptly notify Batelco of any changes in the Information.

9.3 In your use of the Services you will not create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message, or otherwise impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person, organisation or entity.

  1. USE OF SOFTWARE

10.1 In connection with the provision of the Services, you may use Third Party Software provided to you by Batelco. The use of the Third Party Software shall be subject to the Terms & Conditions stated herein and shall be at sole risk and responsibility of the Customer.

10.2 Batelco makes no warranty and hereby excludes all liability in respect of and/or arising out of the use of the Third Party Software provided to you. You must not copy or modify the Third Party Software (unless permitted by law) or use it for any other purpose apart from to access the Services in accordance with these Terms & Conditions.

10.3 In the event that changes are introduced to Batelco’s network, Batelco shall not be responsible for ensuring that the Third Party Software will continue to be compatible with Batelco’s network and you shall have no claim whatsoever against Batelco arising from such change.

10.4 You agree to strictly comply with all instructions or notices in whatever form and through whatever means given by Batelco from time to time regarding the use of the Third Party Software.

  1. BATELCO’S RIGHTS AND RESPONSIBILITES

11.1 Batelco will investigate any suspected or alleged breach of these Terms & Conditions and will act reasonably and fairly at all times in doing so. Batelco reserves the right to suspend or terminate the Service in the following events: i) if You misuse the Service, utilize the Equipment or engage in any activity that negatively impacts Batelco’s network or Batelco’s customers; ii) if You use the Service in such a way that infringes any Intellectual Property Rights of Batelco or any third party; iii) during any maintenance or repair works to the Service carried out by Batelco; iv) where a government authority or regulatory body orders such suspension or termination of the Service; and v) where Batelco reasonably believes You are in breach of these Terms and Conditions .

11.2 Batelco may retain your personal data provided pursuant to this clause or otherwise in accordance with these Terms & Conditions, and you authorise Batelco to use such personal data in order to:

  1. i) provide the Services;
  2. ii) maintain a record for a period of twelve (12) months following termination of these Terms & Conditions pursuant to clause 13 or otherwise; and

iii) otherwise disclose or use such data in compliance with Batelco’s legal obligations in respect of the same.

11.3 You understand that all rights, title and interests (including all Intellectual Property Rights) in the Services remain vested in Batelco (and/or it suppliers where applicable) and nothing in these Terms & Conditions shall operate as a transfer or licence to you of the same. You agree not to do anything to limit, interfere with, or otherwise jeopardise in any manner such rights, title and interest.

  1. CUSTOMER INFORMATION

12.1 The Customer will provide true, accurate, complete and up-to-date information to Batelco as requested on the Application Form for the Services, including but not limited to the Customer’s name, address and date of birth (the “Information”), and upon any subsequent reasonable request made by Batelco from time to time.

12.2 The Customer will promptly notify Batelco of any changes in the Information. Customers who receive their electronic bill shall inform Batelco immediately of any changes to their email address.

  1. TERMINATION

13.1 Subject to you having fulfilled any applicable minimum period of subscription (see clause 2), you may terminate these Terms & Conditions and bring this contract to an end at any time following the expiry of seven (7) calendar days prior written notice to Batelco. Upon termination of these Terms & Conditions, all Charges which are due from you to Batelco become immediately due and payable and the provisions of clause 14 shall continue to apply. The Customer will be responsible for settling any outstanding Device charges.

13.2 Batelco may terminate these Terms & Conditions and the provision of the Services by

either:

  1. i) giving you thirty (30) calendar days prior written notice; or
  2. ii) with immediate effect in any of the following circumstances:

(a) where you receive a Service for which you do not pay the Charges within the time frame set out in the Bill(s) to which the Charges relate; or

(b) you breach a material term or condition set out in these Terms & Conditions; or

(c) you breach any other term or condition set out in these Terms & Conditions apart from those set out at clause 13.2 i) (b) above and do not rectify the breach within seven (7) calendar days of such breach coming to the attention of Batelco; or

(d) you become insolvent or bankrupt or are otherwise deemed unable to pay your debts as and when they fall due; or

(e) Batelco has reason to believe that you have not provided true, accurate and complete information as required at the time of application for the Services.

  1. EVENTS FOLLOWING TERMINATION

14.1 Immediately after the termination of these Terms & Conditions for whatever reason, the

following shall apply:

  1. i) Batelco will immediately terminate your access to the Services;
  2. ii) if you retain any Batelco Equipment which you use or have used in connection with the Services or otherwise, you must immediately return this to Batelco in complete and good working order, unless Batelco provides its express prior written consent to the contrary;

iii) Batelco will send you a Bill for all Charges which are outstanding as a result of your use of the Services and which have not yet been billed by Batelco prior to termination of the Services. This Bill will include any monthly Subscription Charges which are outstanding at the date of termination. If you have paid a monthly Subscription Charge in advance of the date of termination you will not receive a refund in respect of that unexpired part of the relevant month for which you have paid. You agree to pay this Bill on or before the date upon which payment is required;

14.2 None of the rights which either Batelco or you have accrued as a result of these Terms & Conditions prior to the date of termination shall be lost or otherwise affected following termination.

14.3 Customer may reconnect a disconnected line, free of charge, within 30 calendar days from the date of disconnetion. After which, the line is considered new and all new line charges (as set out in the Application Form) shall apply.

  1. SUSPENSION OF THE SERVICE

15.1 Batelco shall have the right in its sole discretion to suspend, partially or totally, the Service for faults, billing reasons, fraudulent management, and/or any other reasons instead of terminating this contract in accordance with clause 13 above. 

15.2 Batelco may also suspend the services with immediate effect where:

  1. i) it is necessary for a maximum period of seven (7) days for minor repairs (applies to Business Internet or Fixed Line Services); or
  2. ii) in order to carry out any maintenance or repair to the Consumer Broadband Services, and shall reasonably endeavor to restore within forty-eight (48) hours; or

iii) the relevant government authorities within the Kingdom of Bahrain or elsewhere require Batelco to suspend the services for whatever reason; or

iiv) Batelco have good reason to suspect that you are in breach of any of these Terms & Conditions.

15.3 Batelco may reinstate the services in its reasonable opinion if it is satisfied that you have rectified any breach of the Terms & Conditions or the reason for the initial suspension of the Services no longer applies.

  1. LIABILITY AND INDEMNITY

16.1 Batelco shall not be liable to the Customer in any event for consequential, indirect or special damages or for loss of profit, and shall not otherwise be liable to the Customer except in the case of negligence or willful default of Batelco, its officers and employees. If Batelco shall be held liable to the Customer, its liability shall be limited to an amount equal to the Charges payable for the Service for the twelve (12) month period from 1 January to 31 December of the year in which the cause of action giving rise to the liability arose.

16.2 The Customer will indemnify and defend Batelco against all claims and proceedings whatsoever and howsoever arising (whether actual or threatened) arising out of Batelco’s performance of its obligations under this Agreement and the Customer’s use of the Service so long as Batelco acts in good faith and in the absence of negligence or willful default on the part of Batelco, its officers or employees.

16.3 Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury resulting from the negligence of that party or its directors, officers, employees, contractors or agents, or, in respect of fraud or of any statements made fraudulently by that party or its directors, officers, employees, contractors or agents.

  1. CHARGES, BILLING AND PAYMENT

17.1 The Charges for the Services shall be based on tariffs and rates as set out in the Application Form. Any revisions to the Charges will be advertised on Batelco’s website and are subject to an Advance Notice Period. In the event of a revision to the Charges and during such Advance Notice Period, you will have the right to terminate the Terms & Conditions without incurring a penalty charge.

17.2 Batelco will provide you with a regular Bill detailing (i) the Charges applying at the time the Services are used and (ii) the total amount due to Batelco for the provision of the Services in the period to which the Bill relates. You agree that you will pay these charges to Batelco promptly during the billing cycle which shall be set in accordance with the procedure set out in Batelco’s Code of Practice and in any event by the payment date printed on the Bill. If that payment becomes overdue, Batelco may suspend or terminate the Services pursuant to clause 13.

17.3 Where applicable, the Registration and Setup Fee (as set out in the Application Form) is payable by you when the Application Form is signed.

17.4 For various Services, Batelco will send you a Bill on a monthly basis. The Subscription Charges are payable by you monthly in advance, and the Usage Charges are payable monthly in arrears.

17.5 You agree that you will remain responsible for all Charges incurred by a third party who accesses your account in order to use the Services, save from the time when you notify Batelco that a third party is using the Services through your account without your permission and Batelco suspends the Services. Notification for:

17.5.1 For Business Internet or Fixed Line Services can either be achieved by calling 81888 or e-mailing 81888@btc.com.bh

17.5.2 For Consumer Broadband can either be achieved by calling 196 or e-mailing helpdesk@batelco.com.bh.

17.6 If you do not pay a Bill by the due date, Batelco shall have the right in its reasonable opinion and without notice to:

(a) transfer the unpaid invoiced amount to the account of any other service(s) provided to you by Batelco, and you shall be liable to pay all charges on any bill issued by Batelco for such service(s) by the due date; and (b) deduct the unpaid billed amount from any payment or credit due to you by Batelco under this Agreement or any other agreement for service(s) provided by Batelco to you.

16.7.1 The rights in this clause are in addition to any other rights that Batelco has under these Terms and Conditions, including the right to suspend or terminate the Service or any other service provided by Batelco.

17.7 If the Customer, in good faith, disputes the amount in a Bill solely relating to statement errors (“Billing Dispute”) by notifying Batelco in writing, the Customer shall

            a)   continue to pay any undisputed amounts to Batelco on or by the Bill due date;

            b)   co-operate with Batelco to promptly resolve the Billing Dispute; and

            c)   where applicable, pay the amount agreed upon mutually between the Parties within fourteen (14) days from the resolution of the Billing Dispute.

18 VALUE-ADDED TAX (VAT)

18.1 All amounts stated in this Agreement are exclusive of VAT.

18.2 Where Batelco makes a taxable supply or deemed supply of goods or services to the customer, the charges, payment or other consideration for that supply shall be exclusive of all VAT charges, and customer shall pay the VAT in addition to the charges, payment or other consideration on the earlier of: (a) when the charges, payment or other consideration is made; or (b) when the supply is made.

18.3 When customer pays or reimburses the costs, fees, charges or expenses of Batelco; customer shall also reimburse any part of such cost, fee, charge or expense (or proportion of it) which represents VAT, except where Batelco is entitled to credit or repayment in respect of such VAT from National Bureau for Gulf Taxation (NBGT) in the Kingdom of Bahrain.

18.4 Where the consideration for any taxable supply of goods or services is subsequently adjusted (including contract termination), Batelco shall make all the necessary adjustments to VAT, including the repayment of VAT and any fees due

  1. PERSONAL DATA TERMS AND CONDITIONS

19.1 Batelco is dedicated to providing its clients with the best services.  Batelco will only collect and use your personal data to action orders you have placed with us, to contact you regarding your orders, and, should you agree that we may do so, to keep you informed of any future services we believe you may be interested in.

19.2 The Customer gives Batelco the right to disclose personal data to contracted third parties for purposes of carrying out of Batelco’s duties under this contract, identity verification, quality assurance, and regulatory requests.

19.3 In addition to personal data collected, Batelco may aggregate, stratify and analyse anonymised personal data.

19.4 Batelco takes the protection of your personal and sensitive data seriously, and treats your data in compliance with the Bahrain Personal Data Protection Law (No. 30 of 2018).

19.5 You may unsubscribe from direct market communications by visiting http://batelco.com/about-batelco/privacy-policy/ , “Opting Out”.

  1. MISCELLANEOUS PROVISIONS

20.1 Batelco reserves the right to amend these Terms & Conditions at any time subject to an Advance Notice Period during which You will be able to withdraw from the Service without any early termination charges. In the event Batelco’s revised Terms & Conditions are disadvantageous to you and result in a direct reduction in your existing benefits of the Service, except where such changes have been imposed as a direct result of any legislative, regulatory or license change or condition, you may terminate these Terms & Conditions by providing Batelco with at least thirty (30) days’ written notice.

20.2 These Terms & Conditions together with all documents which are referred to in the Terms & Conditions represent the entire agreement between Batelco and you and they supersede all prior agreements between the parties.

20.3 Failure by Batelco to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver.

20.4 The laws of the Kingdom of Bahrain apply to these Terms & Conditions. Both parties shall submit to the jurisdiction of the Bahrain courts of law.

20.5 Batelco is not liable to the customer if it is unable to perform any obligation or provide the Services because of any cause or circumstance whatsoever beyond Batelco’s reasonable control, including but not limited to any act of God, fire, acts of terrorism, war, civil, riot commotion, embargo, extreme weather conditions, industrial action, labour dispute, prevention from obtaining raw materials, power failure, breakdown of plant machinery or vehicles, theft, sabotage and malicious damage, acts or omission of government or authority, , or failure of third party telecommunications systems which impact upon Batelco’s ability to provide the Services.

20.6 If any part of these Terms & Conditions becomes to any extent illegal, invalid or unenforceable, it shall to that extent be deemed to no longer form part of these Terms & Conditions. This will not affect the legality, validity or enforceability of any of the remaining Terms & Conditions which shall continue in force.

20.7 You may not assign or otherwise dispose of any of your rights or obligations under these Terms & Conditions without Batelco’s prior written consent. You agree that Batelco may assign its rights and obligations under these Terms & Conditions to an alternative Internet service provider if necessary, as long as the level of service remains of a comparable standard. Batelco may assign its right to collect outstanding debts from you to third party debt collectors.

  1. SERVICE SPECIFIC PROVISIONS
  1. General Terms and Conditions for Carrier Pre-Selection
  1. When a customer delivers a Change Request directly to Batelco, Batelco shall notify the new Carrier within (5) working days, from the date of the request.
  1. Batelco will be only be providing the CPS option for fixed telephone lines excluding prepaid calling cards, public payphones, mobile special premium rate services, paging and fixed wireless service.
  1. Customers can only use CPS for all direct national calls starting with (17) and direct international calls starting with (00).
  1. Each Batelco Customer shall have the right to choose one, and only one, pre-selected operator for purposes of that subscriber’s default national telecommunication operator and one, and only one, pre-selected operator for purposes of that subscriber’s default international telecommunication operator.
  1. Any change of request by customer or carrier may be subjected to a fixed charge.
  1. Calls to emergency services and short code calls are not subjected to Pre-Selection and calls will continue to be routed without transfer to another operator.
  1. Terms and Conditions specific to the Unlimited Fixed Voice Bolt-on
  1. Only Customers subscribed to a Batelco Consumer PSTN line are eligible to subscribe to the Unlimited Fixed voice Bolt-on.
  1. Customers to the Unlimited Fixed voice Bolt-on shall be charged a monthly subscription fee for the Bolt-on selected.
  1. Each Subscriber to the BD4 Bolt-on shall receive unlimited on-net national calls to Batelco Fixed lines only.
  1. Each Subscriber to the BD8 Bolt-on shall receive unlimited on-net national calls to Batelco Fixed lines and Batelco Mobile destinations only.
  1. Customers may subscribe to the BD4 bolt-on or the BD8 bolt-on. Both bolt-ons may not be combined together at the same time.
  1. Calls to Batelco DQ on 181 are not included in the Bolt-on and normal charges shall apply.
  1. Calls to premium numbers starting with 900 are not included in the Bolt-on and standard charges shall apply.
  1. Calls to universal numbers (66xxxxxx/77xxxxxx) are not included in the Bolt-on and standard charges shall apply.
  1. Calls to free phone numbers are not included in the Bolt-on and standard charges shall apply.
  1. Calls to other licensed operators fixed and mobile locations are not included in the Bolt-on and standard charges shall apply.
  1. Customers may unsubscribe from the Bolt-on at any time. No cancellation penalty shall apply. No credit shall be provided to the Customer in case of a cancellation.
  1. Terms and Conditions Specific to Premium Numbers
  1. Requesting a Premium Number: Customer may reserve a requested Premium Number through Batelco’s channels for a period not exceeding two days (after which the reservation is cancelled unless customer approaches any of Batelco’s sales channels for activating the number).
  1. A Premium Number can only be used with a Batelco service which corresponds to Batelco’s allowed use of the number range.
  1. Batelco has the right to terminate this agreement immediately as per Clause 13.2 (Termination), or if Customer fails to pay any outstanding amount for a Premium Number line.
  1. Following termination of this agreement, Customer loses the right to use the Premium Number. Batelco has the absolute right (at any later time) to deal with the Premium Number as it deems appropriate without being liable to Customer in damages or otherwise. There will be no refund of any amount paid for a Premium Number.
  1. Each purchase will require a separate Smart Card/CR to avoid one interested party acquiring all available numbers and attempting to resell them at a premium price.
  1. Rights in a Premium Number: Other than the right to use the Premium Number, Customer does not acquire any right or interest in the Premium Number notwithstanding the duration for which the number may have been assigned to or used by Customer or any payment which may have been made for the Premium Number. If Customer allocates the Premium Number to another person privately, that person has no right of any kind in the Premium Number but will be bound by these terms and the terms and conditions of the relevant Batelco service.
  1. Changes to Numbers: Batelco reserves the right to change a Premium Number (and it may end up less desirable) without being liable to Customer in damages or otherwise. Changes may occur as a result of a change to the National Numbering Plan, Batelco’s numbering plan, a direction given by a government or regulatory authority, a telecommunications network change (whether initiated by Batelco or otherwise) or at Batelco’s discretion.
  1. Transfer of ownership of a Premium Number to another person is not allowed: Batelco will not support or facilitate any private arrangement for the use of a Premium Number by another person. Customer cannot transfer ownership of a Premium Number to another person but can settle outstanding debts and contractual obligations and cancel. Failure to settle outstanding amounts for the Premium Number or Batelco Fixed Line Package will result in line disconnection as per Batelco’s credit control policy. The number will then be reassigned for resale.
  1. Premium Numbers (priced numbers) are bound to the specified Batelco fixed line packages or bound to a specific fixed line package declared in an agreement. Priced Numbers bound to specified fixed line packages cannot be used with a fixed line package with lower monthly charges, nor migrated unless from Flexible Free numbers. However, a Priced Number can be used with a fixed line package of higher monthly charges.

For detailed information please refer to the website link:   https://e.batelco.com/eservices/NiceNumbers

  1. Customer acquiring a priced Premium Number free of charge or at a discounted price, indicates Customer agreeing to a 2 year Batelco service agreement for any of the specified packages, as further defined in the previous term, starting from the day of Customer’s acceptance of these Premium Number terms. Termination of the Batelco service agreement prior to the end of the 2 year period requires Customer to pay a Premium Number cancellation fee equal to the original price of the number as listed on the Batelco webpage (if the amount was waived) or the balance between the original and discounted price (if the amount was discounted). The Premium Number cancellation fee is payable in addition to any other applicable Service and/or Device cancellation fees.
  1. TRA NOTICE: This statement is made at the request of the “Telecommunications Regulatory Authority” (the “TRA”): “The TRA hereby notifies potential purchasers of telephone numbers that the TRA shall not recognize any claim of ownership of any telephone number by any person. The TRA shall exercise its duties under the Telecommunications Law with respect to the National Numbering Plan without reference to any such claims. The TRA shall have no liability to the holder of a telephone number whose number is affected by a change to the National Numbering Plan.”
  1. Terms and Conditions Specific to Consumer Broadband

1.1 Service Provision

The minimum internet access speed offered by Batelco to the Customer at approximately1Mbps via Ethernet cable. This access speed is between the Customer and the Batelco network/node/switch Bahrain. The internet access speed for sites situated outside of Bahrain may vary as these are dependent on factors outside of Batelco’s control. Furthermore, the quality of service offered by Batelco is dependent upon a number of factors including but not limited to Customer local setup and WiFi.

1.2. Service Activation

1.2.1 General

You can expect your Service to be activated within a minimum of one (1) working and a maximum of ten (10) working days, subject to the availability of the broadband service in your area of residence and telephone line condition. In some cases where the broadband service is unavailable in your respective area of residence, activation of the Service may take up to one (1) month or more, depending on the volume of work required to make the infrastructure ready, nonetheless, Batelco shall update you of the Service order status. In addition to the above-mentioned Terms and Conditions for Batelco Internet Services

(Residential), the following terms and condition shall apply to Batelco’s Broadband Service.

1.2.2 Broadband Specifics

1.2.2.1 Broadband is not applicable to PABXs (Private Automatic Branch Exchanges), any hunting lines, ISDN (Integrated Services Digital Network), DID (Direct Inward Dialing), key telephone systems, Auxiliary Lines and ADSL-enabled systems.

1.2.2.2 Broadband is valid for one (1) telephone line per modem. Batelco’s technical support and customer care service shall be limited to the main computer where the ADSL line is connected.

1.2.2.3 Broadband is for use strictly within the same Customer address Premises mentioned in the original Broadband Application Form only, and shall not be used for any network environments beyond Customer address Premises.

1.2.2.4 If the telephone line is not registered under your name, you must obtain approval from the registered telephone subscriber for use of Broadband Service on that particular telephone line. Additional phone lines will not be provided free of charge.

1.2.2.5 Please note that some described features of the Service may vary. The assigned Service speed is the speed between the Customer location and Batelco ADSL gateway. Actual data transfer of throughput may be lower than the service speed due to Internet congestion or any other factors that cannot be controlled by Batelco.

1.2.3 You are required to have in place an appropriate Access Line and Customer Equipment of the Required Specification to facilitate and establish a physical connection to broadband to allow you to access the Services. You understand that if you do not have these facilities in place Batelco cannot provide the Services to you.

1.2.4 The following items will be assigned to you once your application for the Services has been accepted by us:

  1. i) a User Identification; and
  2. ii) a Password
  1. Broadband E-mail Accounts

2.1 Where the Services which you have requested include the provision of one or more broadband E-mail Accounts, you agree to use such e-mail access at all times in accordance with these Terms & Conditions, and in particular the provisions set out below.

2.2 Each broadband E-mail Account supplied by Batelco will follow a set format, namely 4 to 8 characters beginning with a letter and followed by Batelco’s standard email domain and will be subject to availability. You may search for an appropriate e-mail address for your broadband E-mail Account upon registration for those applicable Services and Batelco shall assign your chosen address to you if it is available at that time.

  1. Specific Terms and Conditions for Broadband Device Instalment

3.1 This package contains (i) a globally recognised branded device (ii) Residential Broadband package. Batelco provides the device on a deposit and/or instalment basis as advised to the Customer at the time of sale based on Customer choice. The contract period cannot be changed at anytime. Monthly instalments shall be billed in advance.

3.2 The customer shall pay the device price in equal interest free installments over the contract period.

3.3 Subscribers to Broadband Device Instalment are required to remain subscribed to Batelco Broadband Services for a minimum of 3 months after which they may at any time choose to cease the Broadband Services and will be liable for the remaining amount of the device, which will be transferred to the Customer’s next bill.

3.4 Non Bahraini Nationals may be required to present a sponsorship letter from their company or a guarantor on clearly stating that the sponsor/guarantor accepts payment of any outstanding amount of the device in case the Customer defaults on a payment. The letter is specific to the amount of the device only.

3.5 The return of the device or exchange for another brand shall not be accepted without the supplier consent.

3.6 The supplier assigned by Batelco will be responsible for the support of hardware and software supplied.

3.7 Support of any third party hardware/software will be solely the customers responsibility.

3.8 Batelco shall provide support for Internet related issues only.

3.9 Any upgrade of device desired by the Customer shall be dealt with by the respective supplier, and the Customer shall pay any additional costs directly to the supplier.

3.10 Should a fault arise with the device all claims shall be made against the device warranty on the supplier. Title of ownership to the device shall pass to the Customer upon signing the delivery note.

  1. Terms and Conditions specific to the Broadband Packages

4.1 Subscribers to the Broadband Packages shall agree to a minimum 12 month contract period (Minimum Term) or a maximum 24 month contract period (Maximum Term) commencing on the date of activation.

4.2. Customers who subscribe to a Maximum Term Contract will avail certain benefits, including but not limited to, additional threshold usage, higher speeds at the same price, discounted monthly rentals, and free devices.

4.3 Customers subscribed to Broadband Packages may choose to renew their contract at any time for an additional Minimum or Maximum Term.

4.4 In the event a Customer subscribed to a Minimum Term contract wishes to terminate the respective Broadband Package for convenience before completion of the Minimum Term, the Customer will be liable to pay a cancellation fee equivalent to one (1) months’ rental for the Broadband Package.

4.4 Should the Customer wish to downgrade the Broadband Package prior to completion of the Minimum Term, the Customer will be liable to pay a cancellation fee equivalent to one (1) months’ monthly rental for the Broadband Package and five Bahraini Dinars (BHD 5).  Where the Customer wishes to downgrade the Broadband Package following completion of the Minimum Term, the Customer will only be liable for a charge of five Bahraini Dinars only (BHD 5).

4.5 In the event a Customer subscribed to a Maximum Term contract wishes to terminate for convenience or downgrade the Broadband Package before completion of the Maximum Term, the Customer will be liable to pay a cancelation fee as follows:

Broadband Package Rental

Cancellation Penalty (once off)

Less than BD10

BD30

BD10 <= BD30

BD50

Higher than BD30

BD100

4.6 Packages shall be offered with set threshold limits. Batelco Fair Usage Policy applies once the threshold is exceeded.

  1. Terms and Conditions specific to Fiber Broadband Service:

5.1 Subscribers to the Fiber Broadband Service shall agree to a minimum twenty-four (24) month contract period (Minimum Term) commencing on the date of activation. The contract period shall not exceed the Minimum Term.

5.2 Customers shall be provided with an optical network terminal (“ONT”) at no additional cost for the provision of the Fiber Broadband Service.

5.3 In the event the Customer wishes to terminate the Fiber Broadband Service for convenience before completion of the Minimum Term, the Customer will be liable to:

5.3.1 pay a cancellation fee equivalent to one (1) months’ rental for the Fiber Broadband Service; and

a once off charge for the ONT as per the following:

  1. The Customer shall pay thirty Bahraini Dinars (BHD 30) if the Customer terminates the Fiber Broadband Service before twelve (12) months from the activation date.
  2. The Customer shall pay fifteen Bahraini Dinars (BHD 15) if the Customer terminates the Fiber Broadband Service at any time between twelve (12) to twenty-four (24) months from the activation date.
  3. The Customer shall not pay any charge, if the Fiber Broadband Service is terminated after twenty four (24) months from the activation date.

5.4 Fiber Broadband Service is offered based on availability in the area where the Customer is located.

  1. Terms and Conditions specific to ‘Unlimited YouTube & Weekends’ Bolt-on

6.1 Subscribers to any Consumer Broadband package are eligible to subscribe to the Unlimited YouTube & Weekends usage bundle, subject to a monthly subscription fee.

6.2 Each Subscriber to the Unlimited YouTube & Weekends usage bundle shall receive unlimited YouTube usage seven (7) days a week and unlimited usage over two (2) weekend days, each week of every calendar month.

6.3 Each Subscriber shall receive unlimited usage over a period of 8 days each calendar month.

6.4 Customers subscribed to the Unlimited YouTube & Weekends usage bundle who have had their speed throttled at the time of reaching the Weekend period (for exceeding their monthly threshold limit) shall be un-throttled during the Weekend period. Their speed shall be throttled back upon end of the Weekend for the remainder of that specific billing period.

6.5 Any usage carried out during the Unlimited YouTube & Weekends eligibility period shall not be accounted for or deducted from the Customer’s monthly threshold unit,

6.6 Subscribers to the Unlimited YouTube & Weekends usage bundle shall be charged a monthly subscription fee for the bundle,

6.7 Customers who downgrade to a non-qualifying package shall lose the subscription to the Unlimited YouTube & Weekends usage bundle.

7.8 Subscribers to the Unlimited YouTube & Weekends usage bundle shall agree to a minimum twenty-four (24) months’ contract period (Minimum Term).

6.9 In the event the Customer wishes to terminate the Unlimited YouTube & Weekends usage bundle before completion of the Minimum Term for convenience, the Customer shall be liable to pay a cancellation fee of BD 30.

Terms and conditions specific for Internet Contract Renewals

  • 2 years contract applies on all SmartSaver packages
  • Exludes Pospaid Mobile or Batelco TV monthly rental (if any).
  • Customers subscribed to Home Internet Packages may choose to renew their contract at any time for an additional term of 24 months in order to avail certain benefits, including but not limited to, additional threshold usage, higher speeds at the same price discounted monthly rentals and free devices.
  • In this instance, should the Customer wish to terminate or downgrade the Home Internet Package prior to completion of the 24 month term the Customer will be liable to pay a cancellation fee as follows:

– Unlimited Usage bolt-on specific Terms & Conditions:

  • Subscribers to any Consumer Broadband package will be eligible to subscribe to the ‘Unlimited Usage’ bolt-on
  • Subscribers to the ‘Unlimited Usage’ bolt-on shall be charged a monthly subscription fee
  • Each Subscriber to the ‘Unlimited Usage’ bolt-on shall benefit from unlimited broadband usage for the Consumer Broadband package to which they are subscribed, subject to a fair usage policy of 4.5 TB which shall be provided in addition to the broadband usage consumption allocated as part of their standard Consumer Broadband package
  • Under the fair usage policy, once the Subscriber has consumed the additional maximum broadband usage of 4.5TB, the Subscriber’s usage speed shall be throttled to the throttling speed of the Consumer Broadband package to which he is subscribed.
  • Batelco reserves the right to suspend, terminate or withdraw the ‘Unlimited Usage’ bolt-on and/or amend the terms of the ‘Unlimited Usage’ bolt-on, including the fair usage policy, at its discretion and at any time
  • In the event of termination or withdrawal of the ‘Unlimited Usage’ bolt-on by Batelco referred to above, the ‘Unlimited Usage’ bolt-on will be de-activated and the Subscriber shall no longer benefit from the additional unlimited broadband usage.  The Subscriber’s monthly subscription fee shall also cease from this time.
  • Subscribers may unsubscribe from the ‘Unlimited Usage’ bolt-on at any time by visiting any Batelco retail shop or by calling Batelco’s call centre on 196.  No cancellation penalty shall apply.  No credit will be provided to the Subscriber in case of cancellation in this regard.

Terms & Conditions for Postpaid and Prepaid Roaming:

  1. The offer is available while roaming in the specified destinations only.
  2. The customer will be charged once-off for the purchased bundle.
  3. The bundle will not auto renew.
  4. General Mobile terms and conditions apply.

 

Specific Terms & Conditions for prepaid only:

  1. For GCC1, customer must have a minimum balance of BD5.1 in order to be able to subscribe to the bundle.
  2. For GCC7, customer must have a minimum balance of BD10.1 in order to be able to subscribe to the bundle.
  3. For WW7, customer must have a minimum balance of BD20.1 in order to be able to subscribe to the bundle.

TERMS AND CONDITIONS FOR bwallet

These terms and conditions apply to bwallet product powered by Arab Financial Services Company B.S.C (c) (“AFS”) in Bahrain

  1. DEFINITIONS: “Wallet” means bwallet. “Wallet app” means bwallet application “Wallet Account” means the bwallet account registered and maintained with AFS. “Call Centre” refers to the customer care telephonic helpline, email provided by AFS. “Services” refers to the mobile app products and services of the Wallet made available to the Users as per the Terms. “You” “Your” or “User” refers to the person having registered and authorized for availing the Services through the Wallet. “International Remittance” and “International Money Transfer” refers to the cross-border transfer of funds by a User to a registered beneficiary designated as a Remittance Transaction. “Beneficiary” refers to the person(s) that the User designates to receive the funds from the Remittance Transaction. “International Remittance Transaction” refers to the cross-border payment of funds in Bahraini Dinars that the User requests and authorizes for the purposes of delivering foreign currency funds to the registered beneficiary. “Remittance Quote” or “Remittance Quotation” refers to the cross-border declaration of the foreign currency exchange rate or foreign currency amount that will be delivered to the registered beneficiary which the User must accept before proceeding with any cross-border payment.
  2. APPLICATION OF TERMS: These Terms and conditions (“Terms”) form the contract between the User and AFS for availing the Services through the Wallet. By registering for bwallet, the User acknowledges and accepts these Terms. The User expressly agrees and acknowledges to have read and understood the Terms that govern the Services and be bound by And to comply with these terms and conditions, Further, the User agrees not to use the Services if the User does not agree with all the terms and conditions and undertakes to complete the Know Your Customer (KYC) process required by AFS.
  3. CHANGE OF TERMS: AFS shall have the sole discretion to change, modify or otherwise alter these Terms at any time. AFS can terminate, change these Terms or add or delete any items in these Terms, at any time at its sole discretion. AFS will provide notice if required by law. The User has no right to change or request amendments to these Terms. The User accepts and understands that it is his / her responsibility to refer to the updated Terms on the Wallet app and will have no right to make any claim against AFS due to lack of his / her notification or consent to the changes made to the Terms. The Terms as amended or updated from time to time by AFS shall be effective without any acknowledgment required from the User. Unless otherwise indicated, amendments will become effective immediately. User needs to review these Terms periodically. User’s continued use of the Wallet following the changes and/or modifications will constitute User acceptance of the revised Terms.
  4. ELIGIBILITY: The User must be a resident of Bahrain having a valid CPR and must be above 13 years of age for availing the Services, any person shall be upfront required to download & register with bwallet on their mobile phone. bwallet is issued with the profile provided /confirmed by the User at the time of registration and will be associated with the registered mobile number of the User. The sign-up bonus BD3 and 2% cash back is available only for the first 10,000 customers only and for limited period.
  5. SERVICE CHARGES: Charges for Services provided under the Wallet shall be informed upfront to the User. AFS reserves the right to charge or modify charges by giving prior notice and recover from the User such charge for providing services through the Wallet. The User hereby authorizes AFS to recover the said charges by debiting the Wallet of the User under due intimation.
  6. UNAUTHORISED ACCESS: The User shall not disclose the PIN (Login credential to bwallet) and/or OTP (One Time Password) and/or security question to any person. If the User fails to observe any of the security procedures, he/she may incur liability for unauthorized use. Where the User uses the Wallet for any purpose which is illegal, improper or which is not authorized under these Terms, AFS shall have the right to disable the Wallet.
  7. TERMINATION: The User may terminate its Wallet Account and close the Wallet by contacting the Call Centre. The User shall remain responsible for any transactions made through the Wallet until such termination. This shall not constitute as waiver from AFS to exercise its rights towards the User for any outstanding amounts or liability of whatsoever kind. Upon termination, AFS will transfer the Wallet Account’s remaining balance, if any, to the User’s bank account. The User shall provide AFS with the details of the bank account in writing to which the value of the Wallet Account’s remaining balance will be transferred. AFS assumes no liability for the accuracy of the details provided by the User.
  8. DISCLAIMER OF WARRANTIES: bwallet is provided “as is”, “where is” and “as available” and without warranties of any kind. To the extent permitted by law, AFS and its licensors make no representations or warranties or guarantees of any kind or nature, whether express or implied, relating to bwallet, and specifically disclaims all such warranties including, without limitation, any implied warranty of merchantability, fitness for a particular purpose and non-infringement. Without limiting the previous disclaimer, to the extent permitted by law, AFS and its licensors do not represent, warrant or guarantee that bwallet will (i) operate in an uninterrupted, timely, secure or error-free manner, (ii) always be available or free from all harmful components or errors or (iii) be secure against or immune from (including the content delivered to you or the information you provided) any unauthorized access.
  9. Third party Services:
    AFS may also provide links or access to third party services, including AFS’s affiliated companies. AFS does not guarantee or warranty the goods or services that Users purchase from such third-party sellers will be satisfactory. Any warranties to fitness, quality or merchantability of the products are DISCLAIMED by AFS absolutely. Neither does AFS guarantee any safety or security in such third-party application or websites. This DISCLAIMER does not affect User’s statutory rights against the third-party seller.
    Such access will not be construed as an endorsement, sponsorship, or affiliation. AFS exercises no control whatsoever over such other third party services, and is not responsible or liable for the availability, functioning, or quality thereof or the content, advertising, products or other materials thereon. AFS will not be responsible or liable, directly or indirectly, for any damage or loss (including data loss) incurred or suffered by any User in connection therewith. User’s access and use of third party services, including information, material, products and offers therein, is solely at your own risk. Use of third-party services may require your agreement to separate written terms and conditions with the third-party seller.
    AFS may disclose your personal information related to that transaction to the third-party seller solely for the purpose of User’s use of third party services. By accepting these terms and conditions the User expressly agrees to disclosing personal data to third party sellers.
    In regard to your purchase of any third-party service or product through the Wallet App, following additional conditions apply:
    (a) AFS reserves the right to delay decisions or decline purchases for any reason;
    (b) AFS is not responsible for delay in delivery of the purchased product or service following your order;
    (c) AFS will not be responsible for any loss or damage resulting from lost or theft or unauthorized use of the products;
    (d) No returns or refunds accepted for products once bought; and
    (e) Each third-party product might have additional terms and conditions, which Users are encouraged to understand before buying the products.
  10. Offers, Promotions through bwallet
    For promotional purposes you agree that AFS places, displays or offers to User advertisements, promotion materials or other content and materials or products belonging to AFS or other third parties including AFS affiliated companies. By agreeing to these terms and conditions, User agrees to have explicitly opted to receive such information and communication through Wallet App, emails, SMS messages or other means.
  11. CASHBACK OFFERS, PROMOTIONS & CHARGEBACK
    11.1 AFS may from time to time introduce cash back offers, promotions for limited period with specific merchants. Such cash back offers, and promotions are revocable at AFS’ sole discretion at any time.
    11.2 A nominal cashback processing fee will be applicable for settlement of monthly Cashback credits. Currently the terms of cash back is as follows:
    a- The processing fee of BD1 (one) only will be deducted from your total cash back earnings.
    b- This fee will not be deducted from your deposited balance into your Wallet Account.
    c- You will be eligible for Cashback only if you accumulate more than BD2 of Cashback credit and the accumulation will be reckoned on monthly basis starting from June 2018.
    Refer to the following scenarios for clarity:
    • Scenario A: Accumulated cashback during month: BD5; Cashback processing fee will be: BD1; Net cashback amount: BD4
    • Scenario B: Accumulated cashback during month: BD2; No cashback will be credited
    • Scenario C: Accumulated cashback during month: BD1; No cashback will be credited

    11.3 AFS will process User’s chargeback request or disputed transactions in accordance with our standard operating procedures.

  12. PRIVACY: User needs to review AFS Privacy Policy which also governs User visit to the Wallet app.
  13. PROPRIETARY RIGHTS: The User acknowledges that the underlying software required for accessing the Wallet/availing the Service/s are the legal property of AFS. The permission given by AFS to access the Wallet/avail Service/s will not convey any proprietary or ownership rights in such software. The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the underlying software or create any derivative product based on the software. B Wallet logo is trademark and property of the AFS. Infringement of any intellectual property is strictly prohibited.
  14. ACCOUNT LIMIT: Currently maximum single transaction limit is BD500 and maximum balance limit per individual is BD1,000. This may be revised at AFS’s sole discretion at any time subject to the Central Bank of Bahrain rules.
  15. INTERNATIONAL MONEY TRANSFER / REMITTANCE
    15.1 SERVICES – International Remittance or International Money Transfer is a service that is offered by AFS to the User on bwallet app.
    15.2 SERVICE CHANNELS – AFS offers the User the ability to perform cross-border remittance using the funds within their Wallet Account in Bahraini Dinars. The User can remit funds through any of the following channels:
    (i) International bank accounts
    (ii) International electronic and/or mobile wallets
    (iii) International cash collection at participating outlets.
    15.3 PROCESS – The process for completing a transaction is as follows:
    (i) Registration and selection of the bwallet user’s beneficiaries
    (ii) Acceptance of a Remittance Quotation and confirming the cross-border payment
    (iii) Sanction screening of the bwallet user at time of transaction
    (iv) Sanction screening of the beneficiary at time of transaction
    (v) Processing of remittance transaction by AFS after regulatory checks
    15.4 PERSONAL INFORMATION – The User authorizes AFS to use the service of third parties to verify the User’s information and beneficiary’s identity details / credit history / regulatory checks such as sanction screening at the time / prior / or subsequent to the registration or the cross-border payment and obtain reports relating to the registered user and registered beneficiaries. The User authorizes AFS to process his/her personal data and share his/her personal data with third parties to the extent necessary for the User’s use of bwallet.
    15.5 REMITTANCE FEES – AFS does not control and is not responsible in any manner for any fees or charges that may be imposed by AFS remittance solution partners or by the beneficiary’s financial or telecommunications institution(s) associated with the International Remittance transaction.
    15.6 PAYMENTS & DELIVERY OF FUNDS – Funds are delivered to the Beneficiary in the manner that the registered user specifies from the list of available delivery options which vary by Destination Country. The registered user cannot change the delivery options after they complete the transaction online. For cash pick up as a delivery option, funds shall not be disbursed to a recipient unless the Beneficiary presents specified information to verify the Beneficiary’s identity. Delivery time for all delivery options is subject to AML and sanction screening compliance checks.
    15.7 FOREIGN EXCHANGE QUOTATION OR FOREIGN EXCHANGE RATE – The Foreign Exchange Rate applied on the transaction will be the prevailing rate on the day and/or time when the transaction is initiated. The Foreign Exchange Rate or the Foreign Exchange Quotation applied on the transaction will be displayed on the transaction confirmation page. Foreign Exchange Rates and Foreign Exchange Quotations are subject to change at any time.
    15.8 CANCELLING PAYMENTS – The User cannot cancel or amend any remittance instructions once confirmed, approved and processed by the User. Additionally, when the User places a request to cancel an instruction by phone or email after a transaction has been authorized by the User, such cancellation is not guaranteed by AFS.
    15.9 RESTRICTIONS & LIABILITIES –
    a) In order to use the International Remittance Service, the User must accept these terms and conditions with AFS. The User agrees that availing the service as a User constitute acceptance by the User to these terms and conditions.
    b) The registered User agrees to register beneficiary accounts within AFS’s systems.
    c) The User agrees that the beneficiary must be the age of 18 or above.
    d) Even if AFS has approved the User and User’s registered beneficiaries for use of the International Remittance Service, there may still be cases where AFS is unable to process money transfers in accordance with the registered information, due to the restrictions on transactions set forth in the beneficiary country or for other reasons.
    e) AFS may be liable to the User where AFS fails to perform or incorrectly perform an International Remittance Transaction that is authorized by the User. This means that in the event of a non-executed or incorrectly executed International Remittance Transaction, AFS will refund an amount not exceeding the actual Transaction value to the User and limited to the extent the Transaction was not executed or it was incorrectly executed. The User is entitled to claim a refund of all fees applied to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. The foregoing is User’s sole and exclusive remedy and AFS’s sole liability for an amount not exceeding the transaction amount at any time.
    f) AFS is not liable for any unauthorized or incorrectly executed International Remittance Transactions if the User do not let AFS know about an unauthorized or incorrectly executed transaction within ten (10) calendar days after the date of execution of the transaction
    g) AFS is not liable for validating beneficiary account details. These are solely the responsibility of the User to ensure that the beneficiary is registered with the correct account details
    h) AFS is not liable or responsible for canceling or refunding the International Remittance transaction if the funds were remitted to a beneficiary registered with incorrect account details. That is, AFS cannot cancel or refund funds transferred to an unintended beneficiary as a result of mistake by the User during beneficiary registration.
    i) AFS will have no liability if AFS fails to perform or incorrectly performs the International Remittance Transaction where the reason was due to events outside of AFS’s control or outside of AFS’s statutory obligations
    j) AFS reserves the right to amend, extend or revoke its International Remittance or International Money services.
  16. Content provided in the Wallet App and content rights
    16.1 All content that is made available in the Wallet App or accessible as part of or by the use of the bwallet (including audio and sound files, data files, images, music, photographs, software, videos and written text) (“Content”) is entirely the responsibility of the originator of such Content. The Content may include advertisements, promotional material and documents or other sponsored Content.

    16.2 The Content may be protected by proprietary or intellectual property rights of third parties (such as partners, advertisers and sponsors or their agents who provide such Content to AFS). User is not permitted to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content (either in whole or in part) or to grant licenses in the Content.

    16.5 User understands that by using bwallet, you are exposed to the risk that you may find some Content offensive, indecent or objectionable and that any use of the Content as regards such exposure is entirely at Your own risk.

  17. Disclaimer:

    IN NO EVENT SHALL AFS OR ITS RESPECTIVE AFFILIATES BE LIABLE TO THE USER OR ANY THIRD PARTY FOR ANY SPECIAL, CONSEQUENTIAL (INCLUDING LOST PROFITS AS CONSEQUENTIAL DAMAGES), EXEMPLARY, PUNITIVE, INCIDENTAL, OR INDIRECT DAMAGES OR COSTS (INCLUDING LEGAL FEES AND EXPENSES) IN CONNECTION WITH THE USE OF THE WALLET, USE OR PERFORMANCE OF, OR INABILITY TO USE, THE WALLET OR SERVICES OR IN CONNECTION WITH ANY CLAIM ARISING FROM THE USE OF WALLET APP (INCLUDING, WITHOUT LIMITATION, BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE).

    THE TOTAL CUMULATIVE LIABILITY OF AFS OR ITS AFFILIATES FOR ALL DIRECT DAMAGES ARISING UNDER ALL CLAIMS IN CONNECTION WITH THE WALLET OR SERVICE, REGARDLESS OF THE FORM OF ACTION (INCLUDING, BUT NOT LIMITED TO, ACTIONS FOR BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, RESCISSION, MISREPRESENTATION AND BREACH OF WARRANTY) SHALL NOT IN THE AGGREGATE EXCEED BD 1,000 FOR ANY CLAIMS FOR ANY USER.

    THE PRODUCTS AND SERVICES REFERRED TO HEREIN ARE SUBJECT TO THE TERMS AND CONDITIONS GOVERNING THEM AS SPECIFIED BY THE AFS FROM TIME TO TIME AT THE WEBSITE OF THE AFS. NOTHING CONTAINED HEREIN SHALL CONSTITUTE OR BE DEEMED TO CONSTITUTE AN ADVICE, INVITATION OR SOLICITATION TO PURCHASE ANY PRODUCTS/SERVICES OF THE AFS. OUR RELATIONSHIP IS GOVERNED EXCLUSIVELY BY THESE TERMS & CONDITIONS AND NO PRESUMPTION OF ANY RELATION OTHER THAN THAT CONTEMPLATED BY THIS DOCUMENT SHALL BE PRESUMED OR EXIST.

Making Batelco Monthly bills more rewarding (Batelco & Bahrain Credit)

  • Customer should own a credit card with other banks within Bahrain and transfer the credit card balance to Imtiaz card to be entitled for a reimbursement of BD10 monthly in Batelco Fixed line, Home Internet, or Mobile line bill for one year.
  • Customer should pay Batelco bills through Imtiaz card before the statement date (19th of each month).
  • On the statement date (20th of each month) IMITAZ credit card team will validate the cardholders account and cashback the amount spent to pay their Batelco accounts.

Uplifting your Batelco Email Experience with Amazon Web Services

Batelco is partnering with AWS to bring to you an enhanced and improved email service that promises to elevate your business communications.

Please access your Batelco email account to ensure you benefit from the new and improved features that will be coming to your inbox soon. Login now at www.inetmail.com.bh

We kindly request you to change your existing Batelco email password to a stronger one following our new password criteria before 08-Nov-18.

The new password must include:

  • Must be 8 character long.
  • A minimum of three of the following mix of character types:
  • Uppercase letter ( A ..Z)
  • Lowercase letter (a…z)
  • Numbers  (1 2 3 …)
  • Special characters (& # @ & $).

To reset your password:  www.inetmail.com.bh

For business customers please contact your account manager or 81888@btc.com.bh

Consumer customers, please contact 196

eSIM Terms & Conditions

  • This eSIM QR Code is for activating your eSIM profile and should be kept confidential. Please ensure you do not share it with others physically or as a picture before activating it on your device. Batelco is not responsible nor liable for any such warranted or unwarranted disclosure on your part.
  • The QR code and voucher can only be used one time on a single device. The QR code and voucher cannot be re-used by the same user or any other user again on the same device or on any other device.
  • If you delete your eSIM profile information from your device and wish to re-activate it, you will need to obtain a new eSIM QR code voucher from BATELCO. So, please ensure you do not delete your profile unless you have a new QR code that you wish to activate on the same or a different phone again.
  • If you wish to switch eSIM compatible devices, you must obtain a new QR Code in order to activate your eSIM on the new device. In this case, to switch to a new device you need the new QR code and you will also need to delete your eSIM profile from the existing device before registering your eSIM profile on the new device by using the new QR code.
  • If you lose your device or the device is stolen and the eSIM profile is loaded on it, please ensure to contact BATELCO immediately to deactivate your SIM and delete your profile as otherwise anyone who has the ability to access your phone will be able to use your SIM. BATELCO will not be responsible or liable for any such use. You will be able to reactivate your SIM on the same or a new device only after obtaining a new QR code from BATELCO in this case.
  • If you have multiple eSIM profiles loaded on the same device and you want to switch between different profiles, you can do so freely and in this case, you will not require a new QR code. If you have an inactive profile, you do not require a QR code for reactivation on the same device. In the case, that you’ve deleted your profile from your device, you will require a new QR code
  • The existing charges will be applied, BD5.250 for new registration and BD3.150 for SIM replacement. The stated prices are inclusive of VAT at 5%.

Unlimited Streaming Usage bolt-on specific Terms & Conditions:

  • Subscribers to any Consumer Broadband package will be eligible to subscribe to the ‘Unlimited Streaming Usage’ bolt-on
  • Subscribers to the ‘Unlimited Streaming Usage’ bolt-on shall be charged a monthly subscription fee
  • Each Subscriber to the ‘Unlimited Streaming Usage’ bolt-on shall benefit from unlimited usage for selected streaming applications that are listed on Batelco’s website, when accessed using that particular Consumer Broadband package
  • Batelco reserves the right to suspend, terminate or withdraw the ‘Unlimited Streaming Usage’ bolt-on and/or amend the terms of the ‘Unlimited Streaming Usage’ bolt-on, including the list of streaming applications included within the offer, at its discretion and at any time
  • In the event of termination or withdrawal of the ‘Unlimited Streaming Usage’ bolt-on by Batelco referred to above, the ‘Unlimited Streaming Usage’ bolt-on will be de-activated and the Subscriber shall no longer benefit from the additional unlimited broadband streaming usage.  The Subscriber’s monthly subscription fee shall also cease from this time.
  • Subscribers may unsubscribe from the ‘Unlimited Streaming Usage’ bolt-on at any time by visiting any Batelco retail shop or by calling Batelco’s call centre on 196.  No cancellation penalty shall apply.  No credit will be provided to the Subscriber in case of cancellation in this regard.

Unlimited YouTube Weekend Bolt-On Offer Specific Terms & Conditions

  1. This offer for the unlimited YouTube weekend bolt-on (the “Bolt-On”) shall comprise of the following features:
    a) Unlimited YouTube usage seven (7) days a week;
    b) Unlimited usage (Friday to Saturday)
  2. These Bolt-On terms and conditions shall be read and construed alongside the Consumer Broadband Terms and Conditions which you, the Customer (“You”, the “Customer”) have duly signed and acknowledged.
  3. This Bolt-On shall only be available to Customers who are currently subscribed to a Residential Broadband Package. In order to be eligible for the Unlimited Youtube Bolt-On, the Customer will need to upgrade to a Residential Broadband Package of a value which is, at the minimum, BD 5 higher than the initial value of the Residential Broadband Package that the Customer is subscribed to.
  4. The Bolt-On shall be a free-of-charge Bolt-On to eligible Subscribers.
  5. Upon signing up to the Bolt-On, the Bolt-On shall be available for a period of one (1) calendar year from the date of subscription by the Customer (“Subscription Term”).
  6. Upon expiry of the Subscription Term, You will no longer be able to avail the Unlimited YouTube Weekend Bolt-On services.
  7. Expiry of the Bolt-On shall not affect Your Residential Broadband Package. Rent charges shall continue ‘as is’ (i.e. the increased rental charges that You subscribed to).
  8. Upgrade to a Residential Broadband Package of a higher rental value during the existing Subscription Term of the Bolt-On shall not affect and/or renew the Subscription Term for a further period of one (1) year. For the purposes of clarity, Your Subscription Term shall be one (1) calendar year from the date of the initial subscription/rental increase.
  9. Should You wish to downgrade to a Residential Broadband Package of a lower rental value during the Subscription Term, no penalty charges shall be levied on You for termination of the Bolt-On, however standard Residential Broadband Package penalties shall apply

Batelco Rewards Program Terms & Conditions

These terms and conditions (the “Terms and Conditions”) form the basis of the Batelco Rewards Program (the “Batelco Rewards Program”) and govern the relationship between Batelco and the members of Batelco Rewards Program.

The Batelco Rewards Program is a customer benefit program available to Batelco postpaid and prepaid mobile customers.

Batelco Rewards

Customers will earn reward points (“Reward Points”) for every Bahraini Dinar paid towards the monthly invoice for post-paid mobile services in full and before the due date, or for every Bahraini Dinar consumed for a prepaid mobile service. Subject to these Terms and Conditions, customers may redeem their Batelco Rewards Points for credit into their mobile post-paid or prepaid accounts.

Eligibility 

  • You are automatically eligible for the Batelco Rewards Program offered by Bahrain Telecommunications Company B.S.C. if you have an active account for pre-paid or post-paid mobile services offered by us, which has not been ported-out, suspended, migrated or terminated.
  • Batelco employees, Enterprise customers and authorized resellers and distributors are not eligible to receive the Batelco Rewards.
  • Only direct payments or refills done by the customer to the particular Batelco account will be considered for the Rewards Points, excluding payments/refills done by Batelco to customers’ accounts, credit transfers, Batelco gift/discount vouchers (the “Voucher(s)”), bonuses, etc.

Redemption

You may redeem the offer through Batelco, after collecting points. You can redeem and check your points for the Batelco Rewards through SMS or using other specified channels such as the Unstructured Supplementary Service Data (USSD) & E-services.

  • Batelco Rewards points will expire after 1 year from collecting the points.
  • Redemption can be done from any number under the CPR.
  • You can redeem the points to earn cashback in your Prepaid or Postpaid bill.
  • Redemptions details for the Batelco Rewards are available on www.batelco.com/rewards
  • Batelco reserves the right to withhold processing of your redemption request for any misconduct by you.

General Provisions

  • You agree to be bound by these Terms and Conditions by your enrollment in Batelco Rewards Program and redemption.
  • Batelco reserves the right to terminate or suspend (in whole or in part) Batelco Rewards Program at any time with 30 days prior notice and without any liability whatsoever to you.

Notwithstanding the previous clauses, you will not be eligible for Batelco Rewards Program:

  1. If you cease to subscribe to any of our services and/or terminate an existing Batelco Postpaid or Prepaid mobile line registered under your name, including without limitation, as a result of a transfer of service subscription;
  2. If you fail to make payment for previous outstanding postpaid mobile bills invoiced by Batelco, or such previous outstanding bills were not paid on their due date;
  3. If you breach any of these Terms and Conditions
  4. Any other circumstances as determined by Batelco at its sole discretion.

Batelco is not responsible for any wrongful redemption of the Offers, any failure to redeem and/or any redemption under your account made by persons other than yourself. You remain solely responsible for your redemption of the offers

Batelco shall not be liable in any way to you whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any direct or indirect loss, claim or damage howsoever caused or arising from or in relation to Batelco Rewards Program and/or your participation in Batelco Rewards Program.

Batelco reserves the right to amend or modify these Terms and Conditions at any time, Batelco will inform you of any changes in the terms and conditions with 30 days prior notice.

Nothing herein shall be construed or interpreted as varying or otherwise affecting Batelco or your obligations under any other agreement governing the provision of Batelco’s products or services.

Batelco does not guarantee that you will receive any SMS related to Batelco Rewards Program upon payment or refill. In no event shall Batelco be liable for any failure in its systems in relation to Batelco Rewards Program.

These Terms and Conditions and the relationship between Batelco and you are governed by Bahrain law as applied in the Kingdom of Bahrain. You are agreeing to submit to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

Unlimited Gaming Bolt-on Terms & Conditions:

  • Gaming traffic & games downloads are not deducted form customer threshold.
  • Broadband Download & Upload speeds remain at the original package speeds even after exceeding threshold.
  • The Bolt-on is a 1 years contract with BD 30 penalty charge.

Unlimited Usage add-on specific Terms & Conditions:

–      Subscribers to any Consumer Broadband package will be eligible to subscribe to the ‘Unlimited

Usage’ add-on

–     Subscribers to the 500Mb Consumer Broadband package are eligible to get the  ‘Unlimited Usage’ add-on for free subject to a 2 years contract (Smart Saver) benefits.

–     Subscribers that are not eligible for the free ‘Unlimited Usage’ add-on shall be charged a monthly subscription fee

–    Each Subscriber to the ‘Unlimited Usage’ add-on shall benefit from unlimited broadband usage for the Consumer Broadband package to which they are subscribed.

–     Subscribers to the Unlimited Usage add-on  may be subject to bandwidth limiting due to inherent and asserted technical limitations in Batelco’s network.

–     In the event that Batelco suspends, terminates or withdraws the ‘Unlimited Usage’ add-on and/or amend the terms of the ‘Unlimited Usage’ add-on, Subscribers will be notified thirty (30) days in advance (“Advance Notice Period”). During the Advance Notice Period, Subscribers shall have the right to terminate their respective contracts without incurring any penalty charges.

–     In the event of termination or withdrawal of the ‘Unlimited Usage’ add-on by Batelco referred to above, the ‘Unlimited Usage’ add-on will be de-activated and the Subscriber shall no longer benefit from the additional unlimited broadband usage.  The Subscriber’s monthly subscription fee shall also cease from this time.

–      Subscribers may unsubscribe from the ‘Unlimited Usage’ add-on at any time by visiting any Batelco retail shop or by calling Batelco’s call centre on 196.  No cancellation penalty shall apply.  No credit will be provided to the Subscriber in case of cancellation in this regard.

Fair Usage Policy:

With regards to data usage, the Customer agrees that Batelco’s mobile data services are provided on network resources and infrastructure shared between Batelco Customers. Batelco is committed to provide the best possible mobile data service at all times to all its Customers and therefore applies a Fair Usage Policy to ensure that Customers act reasonably when using Batelco’s mobile data services. Batelco will continually measure the performance of its mobile data network and take appropriate measures against users that make excessive use of the mobile data service and whose activities significantly contribute towards the risk of reduced speeds and/or quality of service for the rest of Batelco Customers. These measures may include notification to the Customer for excessive usage, moving the Customer to a different data plan or restriction of download speed for the Customer.

DEVICES ACCIDENTAL DAMAGE, ROBBERY AND BURGLARY INSURANCE

POLICY TERMS AND CONDITIONS

This policy does not cover everything. The policyholder should read this policy carefully including the policy’s general exclusions and the specific exclusions.

Under some sections of this policy, the policyholder must pay excess. That means that the policyholder will be responsible for paying the first part of the claim for each section, for each claim incident. The amount the policyholder has to pay is the excess.

The Eligible Customer unconditionally and irrevocably agrees that BATELCO shall in no event be responsible for any of the obligations under this Insurance Policy, such obligations being the sole responsibility of the Insurer. BATELCO sole obligation under this Certificate shall consists of the delivery of the Insurance Certificate to the Eligible Customer on behalf of the Insurer. Any dispute that may arise out of this Insurance Policy shall be directed to the Service Provider as well as any demand from the Eligible Customer claiming the benefits of this Insurance Policy.

By Purchasing this Insurance Policy the eligible Customer acknowledge that he/she have read and understood the terms & conditions of this Insurance Policy and he/she agree to be bound by them.

  1. SPECIFIC DEFINITIONS

“Abrasion”: means the process of scraping or wearing down by friction. A wearing, grinding, or rubbing away by friction which in any instance do not arise as a result of the normal wear and tear of the Insured Device.

“Accidental Damage”: means any damage and/or losses covered by this agreement and which occur whilst it is in force, arising from a violent, sudden and external cause that is not intentional on the part of the insured

“Assistance Company” means Gulf Assist B.S.C (c), with commercial registration number 32067, and with P.O. Box 2790, Manama, Kingdom of Bahrain that is designated by the Reinsurer for provisioning the Assistance Services.

Assistance Services” means the of assistance and cost containment services and claim management services which the Assistance Company provides the Reinsurer with in relation to the Insurance Services directly by means of the Assistance Company’s network.

Authorized Service Provider” or “ASP” means an authorized repair and service agent for mobile devices, tablets, smartwatches, laptops, TVs or gaming consoles in the Kingdom of Bahrain which has a repair support agreement signed with the Insurer.

‘’Beneficiary’’ means the Person or persons considered by the Policyholder or, where applicable, the Insured, to be entitled to receive any assistance duly covered or, where applicable, the amount corresponding to any indemnity provided for under the terms of the contracted policy.

Breakdown” means any unforeseen electrical, electronic or mechanical failure of the Insured Device, its components or appliances to perform its fundamental operation(s) in normal service, according to the manufacturer’s specifications. This definition does not include the gradual reduction in the operative performance of the Insured Device in proportion and equivalent to its age, nor does it cover Accidents or any external influence.

Burglary: Means (1) the forcible entry or exit of premises and (2) taking away illegally the Insured Good from the Insured Person. Visible signs of forced entry must be present in order for loss to be covered.

“Business / working Day” means a day other than a Friday, Saturday or public holiday in the Kingdom of Bahrain.

Certificate of Insurance” means the certificate issued by Solidarity, in the form annexed at Schedule (5) hereof and provided to Insured Customers through Batelco upon enrolment of such Insured Customer at the Insurer. Certificate of Insurance shall contain the Policy Material, certificate number and date, policy number, Customer name and/or Assigned Person (if applicable) name, nationality, CPR or passport number, CR Number (if applicable) expiry date, Insured Device type or model, mobile IMEI number, mobile number, purchase date, selected Insurance Product and Cover Period.

Claim” means any event whose consequences are totally or partially covered by the guarantees of the respective Policy Material. The collection of damages arising out of one event constitutes one loss/accident.

Claim Form” means the document to be completed by the Insured Customer, for processing any Claims duly covered by the respective Policy Material.

“Cover Period” means the period of insurance stated in the Certificate of Insurance during which the Insurer shall provide the Insured Customers with the Insurance Services. Cover Period starts on the Start Date and continues for the number of calendar months as specifically stated in the Certificate of Insurance.

“Customer” means an existing or prospective customer of Batelco, whether an individual or Enterprise Customer.

‘’Depreciation‘’ means the reduction in value suffered by the Insured Terminal as a result of use or the simple passage of time.

‘’Enterprise Customer” means any Customer that comprises of small or corporate clients as identified by Batelco.

Gross Insurance Premium” is the total price of a Certificate of Insurance that the Insured Customer pays to Batelco including any taxes applicable in the Kingdom of Bahrain.

‘’IMEI’’: Acronym which stands for “International Mobile Equipment Identity”. The IMEI code is a unique 15 or 17-digit number which permits the unequivocal identification of any mobile terminal associated with a GSM or UMTS network.

‘’Insured amount’’ means the amount set forth in the Specific Conditions of the policy and which represents the maximum value of the compensation for each cover section. The Insured amount is equivalent to the maximum limit for the repair or replacement costs for the whole duration of the Insurance Certificate and will be in any case, the purchase value of the Insured good.

 “Insurer”: means “Solidarity Bahrain B.S.C.” as defined hereinabove, which is the insurance company that is responsible to provide the Insurance Services to the Insured Devices.

“Insured Customer” means Batelco’s Customer who purchases a qualified device from Batelco and subscribes it under the Insurance Services. Insured Customer is entitled, where fitting, to the rights derived from the Certificate of Insurance.

‘’Insured Good’’ means the new device bought by the Insured Customer from Batelco which is the subject of the Certificate of Insurance.

“Insurance Product” means the particular type of insurance purchased by the Insured Customer.

“Insurance Services”: means all the insurance services, benefits and cover provided by the Insurer to Insured Customers through Batelco to cover the Insured Devices.

‘’Intentional Damage’’: any loss arising out of any act, or willful neglect by the Insured Customer to commit or conspire to commit with the intent to cause a loss, including imposition of any abnormal conditions to the Insured Product.

Limit” The amount set forth in the specific conditions of the Policy Materials or, where applicable, in the special conditions, of the Policy Materials, and which represents the maximum benefit (financial, temporary or another kind) covered under each cover section.

Negligence” means a conscious and voluntary disregard of the need to use reasonable care, which is likely to cause foreseeable grave injury or harm to persons or a property

Policyholder: The natural or legal person, who, in conjunction with the Insurer, signs the contract of insurance and is bound by the obligations arising therefrom, save those which, owing to their nature, must be complied with by the Insured.

Period of cover: The period from the Start Date until the earliest of the following:

– The date registered as the end of the Period of Cover as shown on the Specific Conditions.

– The date when the Insured Device is replaced under the covers of the policy

– The date when the accumulated valid claims cost exceeds the Purchase Value of the Insured Good.

– The date in which this Policy is cancelled.

 “Policy Material” means the terms and conditions, set out in Schedule 1, attached with the Certificate of Insurance that detail the scope of Insurance Services provided by Insurer to Insured Customer. Policy Material may also include any supplementary contracts or endorsements, any amendments issued, and any other limitations or particular conditions related to the Certificate of Insurance.

Purchase Price” means the price effectively paid by Insured Customer and as evidenced on the sales receipt or invoice, for the Insured Device. The price includes any duty, levy or tax raised by any competent authority.

‘’Robbery’’: Means the taking of the Insured Good from the Insured Person using violence, threats or intimidation.

 ‘’Serial Number’’– “S/N”, “SNID” or “Serial No”: Unique number which permits the unequivocal identification of any electronic device set by the manufacturer on the good itself. The serial number may be a character string that includes letters and other typographical symbols.

“Start Date” means the commencement date of the Insurance Services as stated in the Certificate of Insurance.

 ‘’Third Party’’: For the purposes of this Policy, a third party shall be deemed to be any person other than the Insured Customer, or the spouse, common-law partner, ascendants, descendants or employees of the Insured Customer, where the Insured is a legal person; as well as any person not authorised by the Insured Customer to use the Insured Product.

  1. OBJECT AND SCOPE OF INSURANCE:

Upon execution of this Agreement, the Insurer shall provide the Insured Customers with the following Insurance Products:

  • MOBILE & TABLETS / SECTION 1 – NON VIP CUSTOMERS
    • Accidental Damage

Subject to sections 3, 4, 5 and 6 below, the Insurer shall bear the costs of repairing or replacing the Insured Good e, in case of Accidental Damage as a result of the following sudden causes:

  1. Damages caused by sand.
  2. Damages caused by the spill or accidental fall in liquids.
  3. Damages caused by humidity.
  4. Damages caused by dropping or impacts.
  5. Damages caused by Abrasion.
  6. Accidental damage due to Robbery or Burglary: Damages caused intentionally by third parties not authorized by the owner and using force or intimidation against the insured.
  • Robbery and Burglary

Subject to section 3, 4, 5 and 6 below, and in case of Robbery or Burglary the Insurer shall bear the costs of replacing the Insured Good. The insurer has the right of providing the insured with a refurbished good when having the option.

  • International Cover (Optional)

Subject to section 3, 4, 5 and 6 below, the policy covers Accidental damage, Robbery and Burglary occurring outside Bahrain.

  • MOBILE & TABLETS  / SECTION 2 – VIP CUSTOMERS
    • Accidental Damage

Subject to sections 3, 4, 5 and 6 below, the Insurer shall bear the costs of repairing or replacing the Insured Good, in case of Accidental Damage as a result of the following sudden causes:

  1. Damages caused by sand.
  2. Damages caused by the spill or accidental fall in liquids.
  3. Damages caused by humidity.
  4. Damages caused by dropping or impacts.
  5. Damages caused by Abrasion.
  6. Accidental damage due to Robbery or Burglary: Damages caused intentionally by third parties not authorized by the owner and using force or intimidation against the insured.
    • Robbery and Burglary

Subject to section 3, 4, 5 and 6 below, and in case of Robbery or Burglary the Insurer shall bear the costs of replacing the Insured Good. The insurer has the right of providing the insured with a refurbished Good when having the option.

  • International Cover (inclusive)

Subject to section 3, 4, 5 and 6 below, the policy covers Accidental damage, Robbery and Burglary occurring outside Bahrain.

  • Door step service

In case of claim covered by the policy, the company will arrange the service of picking up the insured Good and delivering the repaired or replaced Good to the customer location once the claim is finalysed.

  • LAPTOPS / SECTION 1 – NON VIP CUSTOMERS
    • Accidental Damage

Subject to sections 3, 4, 5 and 6 below, the Insurer shall bear the costs of repairing or replacing the Insured Good e, in case of Accidental Damage as a result of the following sudden causes:

  1. Damages caused by sand.
  2. Damages caused by the spill or accidental fall in liquids.
  3. Damages caused by humidity.
  4. Damages caused by dropping or impacts.
  5. Damages caused by Abrasion.
  6. Accidental damage due to Robbery or Burglary: Damages caused intentionally by third parties not authorized by the owner and using force or intimidation against the insured.
  • Robbery and Burglary

Subject to section 3, 4, 5 and 6 below, and in case of Robbery or Burglary the Insurer shall bear the costs of replacing the Insured Good. The insurer has the right of providing the insured with a refurbished good when having the option.

  • International Cover (Optional)

Subject to section 3, 4, 5 and 6 below, the policy covers Accidental damage, Robbery and Burglary occurring outside Bahrain.

  • LAPTOPS / SECTION 2 –VIP CUSTOMERS
    • Accidental Damage

Subject to sections 3, 4, 5 and 6 below, the Insurer shall bear the costs of repairing or replacing the Insured Good, in case of Accidental Damage as a result of the following sudden causes:

  1. Damages caused by sand.
  2. Damages caused by the spill or accidental fall in liquids.
  3. Damages caused by humidity.
  4. Damages caused by dropping or impacts.
  5. Damages caused by Abrasion. Accidental damage due to Robbery or Burglary: Damages caused intentionally by third parties not authorized by the owner and using force or intimidation against the insured.
    • Robbery and Burglary

Subject to section 3, 4, 5 and 6 below, and in case of Robbery or Burglary the Insurer shall bear the costs of replacing the Insured Good. The insurer has the right of providing the insured with a refurbished Good when having the option.

  • International Cover (inclusive)

Subject to section 3, 4, 5 and 6 below, the policy covers Accidental damage, Robbery and Burglary occurring outside Bahrain.

  • Door step service

In case of claim covered by the policy, the company will arrange the service of picking up the insured Good and delivering the repaired or replaced Good to the customer location once the claim is finalized.

  • SMART WATCHES / SECTION 1 – NON VIP CUSTOMERS
    • Accidental Damage

Subject to sections 3, 4, 5 and 6 below, the Insurer shall bear the costs of replacing the Insured Good e, in case of Accidental Damage as a result of the following sudden causes:

  1. Damages caused by sand.
  2. Damages caused by the spill or accidental fall in liquids.
  3. Damages caused by humidity.
  4. Damages caused by dropping or impacts.
  5. Damages caused by Abrasion.
  6. Accidental damage due to Robbery or Burglary: Damages caused intentionally by third parties not authorized by the owner and using force or intimidation against the insured.
  • Robbery and Burglary

Subject to section 3, 4, 5 and 6 below, and in case of Robbery or Burglary the Insurer shall bear the costs of replacing the Insured Good. The insurer has the right of providing the insured with a refurbished good when having the option.

  • International Cover (Optional)

Subject to section 3, 4, 5 and 6 below, the policy covers Accidental damage, Robbery and Burglary occurring outside Bahrain.

  • SMART WATCHES / SECTION 2 –VIP CUSTOMERS
    • Accidental Damage

Subject to sections 3, 4, 5 and 6 below, the Insurer shall bear the costs of replacing the Insured Good, in case of Accidental Damage as a result of the following sudden causes:

  1. Damages caused by sand.
  2. Damages caused by the spill or accidental fall in liquids.
  3. Damages caused by humidity.
  4. Damages caused by dropping or impacts.
  5. Damages caused by Abrasion. Accidental damage due to Robbery or Burglary:
  6. Damages caused intentionally by third parties not authorized by the owner and using force or intimidation against the insured.
    • Robbery and Burglary

Subject to section 3, 4, 5 and 6 below, and in case of Robbery or Burglary the Insurer shall bear the costs of replacing the Insured Good. The insurer has the right of providing the insured with a refurbished Good when having the option.

  • International Cover (inclusive)

Subject to section 3, 4, 5 and 6 below, the policy covers Accidental damage, Robbery and Burglary occurring outside Bahrain.

  • Door step service

In case of claim covered by the policy, the company will arrange the service of picking up the insured Good and delivering the repaired or replaced Good to the customer location once the claim is finalized.

  • TVs & GAMING CONSOLES
    • Accidental Damage

Subject to sections 3, 4, 5 and 6 below, the Insurer shall bear the costs of replacing the Insured Good, in case of Accidental Damage as a result of the following sudden causes:

  1. Damages caused by sand.
  2. Damages caused by the spill or accidental fall in liquids.
  3. Damages caused by humidity.
  4. Damages caused by dropping or impacts.
  5. Damages caused by Abrasion.
  6. Accidental damage due to Robbery or Burglary: Damages caused intentionally by third parties not authorized by the owner and using force or intimidation against the insured.
  • Robbery and Burglary

Subject to section 3, 4, 5 and 6 below, and in case of Robbery or Burglary the Insurer shall bear the costs of replacing the Insured Good. The insurer has the right of providing the insured with a refurbished Good when having the option.

  1. ECONOMIC LIMIT:
  • MOBILE & TABLETS / SECTION 1 – NON VIP CUSTOMERS

The covers set out in section 2  and subject to definitions set out in Section 1 and are limited to:

  • Labour cost for the repair or replacement of the faulty or damaged part(s) on the Insured Good.
  • The cost of the part(s) used to replace the faulty or damaged part(s).
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of Accidental Damage, when the Insured Good is not repairable, or in case the cost of repairing the Insured Good is higher than its replacement.
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of quality in case of robbery or burglary.
  • International cover (optional): repair or replacement of the Insured Good in case of accidental damage, Robbery or Burglary outside Bahrain. Reimbursement not applicable.
  • Subject to section 5 below, at the time of the claim the total amount of repairs and/or replacement should not exceed the original purchase price of the Insured Good.
  • The total amount payable by the Insurer in the case of replacement of the Insured Good will be subject to the following excess for every and each claim:

MOBILE & TABLETS – NON VIP

Claim occurring between month 1 and month 12 of the policy

Claim occurring between month 13 and month 18 of the policy

Claim occurring between month 19 and month 24 of the policy

Repair Excess

BD 20

BD 20

BD 20

Replacement Excess

BD 25

BD 40

BD 60

 

  • MOBILE & TABLETS / SECTION 2 – VIP CUSTOMERS

The covers 2  are subject to definitions set out in Section 1 and  are limited to:

  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of Accidental Damage.
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of quality in case of robbery or burglary.
  • International cover (inclusive): Replacement of the Insured Good in case of accidental damage, Robbery or Burglary outside Bahrain. Reimbursement not applicable.
  • At the time of claim, cost of pickup and delivery of the Insured good from and to the Customer Location within Bahrain.
  • Subject to section 5 below, at the time of the claim the total amount of replacement should not exceed the original purchase price of the Insured Good.
  • The total amount payable by the Insurer in the case of replacement of the Insured Good will be subject to nil (BD 0) excess.

 

  • LAPTOPS / SECTION 1 – NON VIP CUSTOMERS

The covers set out in section 2  are subject to definitions set out in Section 1 and are limited to:

  • Labour cost for the repair or replacement of the faulty or damaged part(s) on the Insured Good.
  • The cost of the part(s) used to replace the faulty or damaged part(s).
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of Accidental Damage, when the Insured Good is not repairable, or in case the cost of repairing the Insured Good is higher than its replacement.
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of quality in case of robbery or burglary.
  • International cover (optional): repair or replacement of the Insured Good in case of accidental damage, Robbery or Burglary outside Bahrain. Reimbursement not applicable.
  • Subject to section 5 below, at the time of the claim the total amount of repairs and/or replacement should not exceed the original purchase price of the Insured Good.
  • The total amount payable by the Insurer in the case of replacement of the Insured Good will be subject to the following excess for every and each claim:

 

LAPTOPS – NON VIP

Claim occurring between month 1 and month 12 of the policy

Claim occurring between month 13 and month 18 of the policy

Claim occurring between month 19 and month 24 of the policy

Repair Excess

BD 20

BD 20

BD 20

Replacement Excess

BD 25

BD 40

BD 60

 

  • LAPTOPS / SECTION 2 – VIP CUSTOMERS

The covers set out in section 2  are subject to definitions set out in Section 1 and are limited to:

  • Labour cost for the repair or replacement of the faulty or damaged part(s) on the Insured Good.
  • The cost of the part(s) used to replace the faulty or damaged part(s).
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of Accidental Damage, when the Insured Good is not repairable, or in case the cost of repairing the Insured Good is higher than its replacement.
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of quality in case of robbery or burglary.
  • International cover (inclusive): repair or replacement of the Insured Good in case of accidental damage, Robbery or Burglary outside Bahrain. Reimbursement not applicable.
  • At the time of claim, cost of pickup and delivery of the Insured good from and to the Customer Location within Bahrain.
  • Subject to section 5 below, at the time of the claim the total amount of repairs and/or replacement should not exceed the original purchase price of the Insured Good.
  • The total amount payable by the Insurer in the case of replacement of the Insured Good will be subject to nil (BD 0) excess.

 

  • SMART WATCHES / SECTION 1 – NON VIP CUSTOMERS

The covers set out in section 2  are subject to definitions set out in Section 1 and are limited to:

  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of Accidental Damage.
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of quality in case of robbery or burglary.
  • International cover (Optional): Replacement of the Insured Good in case of accidental damage, Robbery or Burglary outside Bahrain. Reimbursement not applicable.
  • Subject to section 5 below, at the time of the claim the total amount of replacement should not exceed the original purchase price of the Insured Good.
  • The total amount payable by the Insurer in the case of replacement of the Insured Good will be subject to the following excess for every and each claim:

SMART WATCHES – NON VIP

Claim occurring between month 1 and month 12 of the policy

Claim occurring between month 13 and month 18 of the policy

Claim occurring between month 19 and month 24 of the policy

Replacement Excess

BD 25

BD 40

BD 60

 

  • SMART WATCHES / SECTION 2 – VIP CUSTOMERS

The covers set out in section 2  are subject to definitions set out in Section 1 and are limited to:

  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of Accidental Damage.
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of quality in case of robbery or burglary.
  • International cover (inclusive): Replacement of the Insured Good in case of accidental damage, Robbery or Burglary outside Bahrain. Reimbursement not applicable.
  • At the time of claim, cost of pickup and delivery of the Insured good from and to the Customer Location within Bahrain.
  • Subject to section 5 below, at the time of the claim the total amount of replacement should not exceed the original purchase price of the Insured Good.
  • The total amount payable by the Insurer in the case of replacement of the Insured Good will be subject to nil (BD 0) excess.

 

  • TVs & GAMING CONSOLES

The covers set out in section 2  are subject to definitions set out in Section 1 and are limited to:

  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of Accidental Damage.
  • The replacement of the Insured Good with an identical or similar new one having equivalent characteristics and quality in case of quality in case of robbery or burglary.
  • Subject to section 5 below, at the time of the claim the total amount of replacement should not exceed the original purchase price of the Insured Good.
  • The total amount payable by the Insurer in the case of replacement of the Insured Good will be subject to the following excess for every and each claim:

 

TVs & GAMING CONSOLES

Claim occurring between month 1 and month 12 of the policy

Claim occurring between month 13 and month 18 of the policy

Claim occurring between month 19 and month 24 of the policy

Replacement Excess

BD 25

BD 40

BD 60

 

  1. SPECIFIC CONDITIONS:
    • This insurance is not transferable to any subsequent owner of the Insured Device.
    • The Insurance Certificate must be purchased at the same time and date of purchasing the Insured Good.
    • This Insurance Certificate is not renewable.
    • The device besides the general information must be identified on the Insurance Certificate with the following: IMEI (International Mobile Equipment Identity) for Smartphones or serial number for other Goods.
    • The Insured Person is entitled to a maximum of 2 claims for repair to insured goods or 1 replacement, or 1 repair followed by 1 replacement for the duration of the Insurance Certificate.
    • The maximum limit for replacement cost for the whole duration of the Insurance Certificate will be in any case, the purchase value of the Insured Good.
    • The Insurance Certificate shall automatically terminate upon claiming 2 repairs or when the insured device replaced with the new one without prejudice to the exclusions of these General Conditions and the covered limits.
    • Back cover accidental damage covered for smartphones only. Back cover damages excluded for tablets and other devices.
  1. LIABILITY CONDITION
  • In the event of any claim, the liability of the insurer shall be conditional on the Customer claiming benefit having complied with and continuing to comply with the terms of this Policy.
  • The Insured shall keep original invoice and insurance certificate, containing the device’s IMEI, for smartphones and Serial number for others devices to avail the Accidental Damage, Robbery and Burglary benefit.
  • In the event of an Accidental damage, robbery or burglary covered under this policy, the insured person shall:
  1. Take all reasonable precautions to minimize the loss
  2. As soon as possible telephone the Assistance Company or to notify the incident.
  3. Freely provide the Assistance Company with all relevant information as may be required.
  4. The insurer disclaims any responsibility for any loss or damage of information in the protected device and is not responsible for any breach to the privacy of the Insured’s information contained in the insured device.
  5. The Insured person approves that any user/ password, email or applications (pre-set and/or installed) should be removed from the Insured device at the time of claim. The insured Person will give all requested information to the repair shop to access the Insured device.
  6. A backup copy of the insured device’s data should be done by the Insured Person before giving the Insured device to the workshop for repair/ replacement service.
  7. The insured Person accepts that in case of device replacement, the old Insured device will not anymore his property and will become the property of the Assistance Company.
  8. In case of any complaint about the service provided, the Insured Person shall notify the Assistance Company within 3 working days starting from the service date by contacting the Operation centre.
  • Concurrence of insurance policies: Where any of the risks covered by this Policy should also be covered by another Insurer or another service provider for the very same period of time, save agreement to the contrary, the Policyholder or the Insured must inform the Assistance Company of the other policies in existence.

Where, through bad faith, this information is omitted and the loss should occur in a situation of over-insurance, the Assistance Company shall not be obligated to pay compensation

  1. FRAUDULENT CLAIM

If the Insured Person makes a claim knowing the claim to be false or fraudulently exaggerated in any respect or make a statement in support of a claim knowing the statement to be false in any respect or submit a document in support of a claim knowing the document to be forged or false in any respect or make a claim in respect of any Accidental Damage caused by the Insured Person wilful act or with the intent to defraud the Insurer and Assistance Company, Then the claim will be declined and your insurance certificate will be cancelled without notice with no refund of premium. The Insurer and Assistance Company may be entitled to recover from Insured Person the cost of any claim already paid under this Insurance Certificate (if necessary the cost may be recovered through the instigation of court proceedings). Insurer and Assistance Company may also be entitled to recover from Insured Person the cost of any investigation into a fraudulent claim under this Insurance Certificate (if necessary the cost may be recovered through the instigation of court proceedings).

  1. INSURANCE CERTIFICATE TERMINATION:

In case the Assistance Company or Insurer discovers that the Insured Person is not eligible for the insurance coverage due to not meeting the criteria of the insurance conditions listed in Section 3 above, the Assistance Company or Insurer reserves its right to terminate the policy immediately and refund the full premium to the Insured Person. Such a condition shall be applied up to a maximum period of twenty two days (22) from the certificate issuance date. For the avoidance of doubt, should the Insured Person claim the benefit of the certificate during the above mentioned twenty two days (22) period, Assistance Company or Insurer shall not be allowed to prevent the Insured Person from benefiting of the coverage under the Insurance Certificate.

  1. REPLACEMENT OF DEVICE BY MANUFACTURER WARRANTY PROVIDER

In the event insured device is replaced by manufacturer warranty provider due to manufacture fault and insured needs to update his/her certificate data, insured shall provide official proof from manufacturer warranty provider which shows that the replacement of device and such a proof shall contain the details of both devices such IMEI / serial number, brand and model of the devices. Such request shall be reported to the Assistance Company within a maximum period of 96 hours from the date of device replacement otherwise the administrator company reserves its right to reject the request.

  1. CLAIMS
  • In case of claim, the Insured Person must follow the claim process set out in Schedule 2.
  • No claim will be undertaken by the Assistance Company unless notified in accordance with the terms of this section.
  • The Insured Person must provide the Assistance Company with the following documents:
  • Copy of the Insured Person identification: National ID (CPR).
  • Device IMEI number
  • Copy of the Insurance Certificate if available
  • Claims form to be filled out and signed.
  • In case of Robbery or Burglary. Original copy of the report filed with the competent authority, such report must contains full details and proper /clear explanations about the case including the details of the device covered.
  • In case of Robbery or Burglary: for the stolen mobile, payment receipt from the SIM provider of the SIM replacement.
  • The Assistance Company will arrange the repair the covered breakdowns or damages in one of the authorized service center, under these Terms and Conditions and in accordance with the Insured Person, who is required to allow access to the Insured good.
  1. SPECIFIC EXCLUSIONS

In addition to the General Exclusions to all the cover sections of this policy, this cover shall not be provided for the following cases and their consequences:

  1. Damage due to electrical or mechanical failure of the Insured Device falling under the scope of the manufacturer warranty.
  2. Damages caused by viruses or any kind of software issue understood as software the programs installed in the mobile that render the insured terminal inoperative
  3. If the damage has been produced by the use contrary to the recommendations or standards of the manufacturer.
  4. Damages caused by a latent manufacturing defect.
  5. Scratches, dents and any other purely slight minimal cosmetic damage which dos not impair visibility and normal use of the terminal. Slight damage shall not include cracking of the screen and back cover damage when it is mentioned above as coverable.
  6. Those caused by the configuration of user settings, or the process of backup or data recovery, loss, corruption, or damage to data operating systems.
  7. Accidental damage caused by the power supply, electric drip, improper connection to the electrical network, adapters, stabilizers, surge suppressors, by faults in generators or transformers in general or other devices or accessories unless authorized or supplied directly by the manufacturer.
  8. Repairs, modifications made to the device of a technician not authorized by the manufacturer or the Insurer or any type of self-repair or attempt to self-repair.
  9. Any accidental damage caused by pre-existing defects.
  10. When the model number or serial number or number of IMEI / ESN sticker (previously registered) of the mobile phone is removed, damaged, defaced, stained or erased.
  11. Devices considered waterproof by the manufacturer and devices pertaining an IP rating above 68 are excluded from water damage cover. It is understood here that any other liquid damage (coffee, soft drink, etc.) not covered by the manufacturer warranty will be covered by this Accidental Damage Insurance.
  12. Damages of a non-accidental nature.

Robbery or Burglary specific exclusions:

  1. Robbery or Burglary losses that occur outside the Kingdom of Bahrain.
  2.  
  3. Mysterious disappearance, circumstances or unexplained reasons.
  4. Robbery or Burglary of the device from unattended vehicles, except from fully enclosed car that is securely locked all the security systems were activated and all reasonable security measures had been taken to conceal the Terminal.
  5. Device kept in a shared hallway, communal area, or a utility room in a block of flats, are not covered. Robbery or Burglary of the insured device when left unattended in a place to which the public has access at the time of the incident. Where the theft occurs as a result of leaving it unattended in full view and in a public place, or beyond the reach of the owner, with no control or safekeeping of the Insured Terminal possible, or due to any intentional or negligent omission.
  6. In case of burglary, where it cannot be proven that the entrance to the said location was forced or accessed in a violent manner.
  7. The theft of the Insured Terminal without using force against neither objects, nor violence or intimidation against the people who are carrying or safeguarding it.
  8. The loss, theft or mislaying of the Terminal is excluded.
  1. GENERAL EXCLUSIONS

On a general basis for all the guarantees and benefits under the present General Conditions, the consequences of the following are excluded from any guarantee object of this contract:

  1. Losses that occur outside the Kingdom of Bahrain.
  2. When the affected good does not match the details stated in the policy.
  3. When the insured does not send the documentation requested by the company and needed to manage the claim.
  4. When it is not possible to verify the IMEI number (it was not previously registered).
  5. When the Insured is not up to date with the payment of premiums.
  6. Any cleaning, service, inspection, maintenance, adjustment or repair process not authorised by the Assistance Company.
  7. Any malfunction resulting from incorrect configuration or reconfiguration of the Terminal, or of an application.
  8. Wilful acts or acts carried out in bad faith, by the Insured or the person for whom he / she must respond, or those derived from the infringement or deliberate breach of the legal regulations.
  9. Any loss caused by negligence of the Insured.
  10. Claims not attributable to a single specific event.
  11. Any fraudulent conduct in order to receive benefits from any of the coverages to which this policy entitles.
  12. Armed conflicts (whether or not there is an official declaration of war), tumultuous actions produced by the course of meetings or demonstrations, rebellion, sedition, riot, or terrorism.
  13. Reaction or nuclear radiation or radioactive contamination
  14. Natural disasters. Pollution, pollution or corrosion, as well as any variation or harmful influence of water, air or soil and, in general, on the environment.
  15. Cost of dismounting for the diagnosis, when the breakdown or accidental damage is not covered under this policy for any reason.
  16. Any loss related to the accessories of the Insured Terminal.
  17. Normal wear and tear, obsolescence.
  18. Breakdown or damage caused by incorrect storage, poor maintenance, improper installation, unless the authorized service representative confirms the opposite.
  19. Any breakdown or damage covered by the manufacturer\’s warranty or any other Insurance.
  20. Consequential loss of any nature.
  21. Transportation or shipping costs borne by Insured Customer to and from authorized repair facility designated by Assistance Company.
  22. Any kind of Civil Liability incurred by the Insured Customer.

SCHEDULE 2

CLAIMS PROCESS

Claims process

  1. Claim notification: The Insured has 3 working days to report the Accidental Damage, Robbery & Burglary incident through the following channels:
  • Via telephone by calling Gulf Assist hotline number 80001024 or by email on techdep@mapfre.com – for claim notification. The hotline number is available 24 hours a day, 7 days a week, 365 days a year.
  • The Insured can visit Gulf Assist offices office directly during working hours  to report the Accidental Damage, Robbery & Burglary within 3 working days from initial date of the incident
  1. Documents submission: The Insured is then required to submit all required documents and the damaged Insured Device to Gulf Assist Bahrain offices within 10 working days from the date of the claim notification. The required documents can be sent via email on Techdep@mapfre.com.

Requirements to be submitted by the Insured to Gulf Assist to initiate the Claim Process:

  • Copy of the Insured Person identification: CPR or passport.
  • Claim Form to be filled out and signed by the Insured, which should include the Device
  • IMEI number in case of mobile phones, or Serial Number S/N in case of electronic goods and gadgets.
  • Copy of the Insurance Certificate (if available).
  • Damaged Insured Device (unless the Insured Device was lost due to Robbery & Burglary) all data should be backed-up by the Insured before submitting the damaged Insured Device. Gulf Assist will not be liable for any data lost. All cloud-based storage services should be removed before submitting the damaged Insured device.
  • In case of Robbery or Burglary: Original copy of the report filed with the competent authority, such report must contains full details and proper /clear explanations about the case including the details of the device covered.
  • In case of Robbery or Burglary: payment receipt from the SIM provider of the SIM replacement.
  1. All claims will be validated via Validation follow up call from Gulf Assist within a maximum of 6 working hours from receiving all the required documents and damaged Insured Device, or the customer can visit Gulf Assist offices to follow up on the status of the claim within 6 working hours. The follow up call serve the purpose of informing customers the status of their claims as per the documents submitted. At this stage 2 different scenarios might happen
  • Claim pre-approved and the device will be dispatched to the authorized service center for technical inspection. The customer will be given an indicative day of collecting the repaired or replaced device.
  • Claim rejected because not fitting with the policy terms and conditions. In this case the insured customer will be requested to visit Gulf Assist offices in order to collect his device.
  1. The damaged device will be inspected by the authorized service center within a maximum of 2 working days after receiving the device from the insured customer. Based on the technical report, gulf Assist will proceed as per the below possibilities:
  • Claim Approved and the device will be either repaired or replaced as per the policy Terms and conditions
  • Claim rejected because not fitting with the policy terms and conditions. In this case the insured customer will be requested to visit Gulf Assist offices in order to collect his device.
  1. Devices will be replaced/repaired within a maximum of 7 working days from claim approval, subject to availability of stock.

Gulf  Assist and MAPFRE ASISTENCIA Bahrain office location:

Al Moayyed House Building, Build No 2332, Office No 11, Road No 2830, Block No: 428 – AlSeef District

Working hours:

Sunday through Thursday from 9:00 AM to 5:30 PM

In case of complaints:

Contact Gulf Assist’s Quality & Compliance Department through the following email address: HADIAR@mapfre.com