Understand My Bill

 

Batelco’s bills are easy to read and understand. Here you have a clear, page by page explanation of all the various sections within the bill, to help you manage your payments and the services under your bill profile.

The example shown below is a sample bill, your actual bill will only show charges applicable to your services.
  • Page 1
  • Page 2
  • Page 3
  • Page 4

Your Account Name

Invoice Delivery Address

Bill issue date which matches your monthly billing cycle.

For period, is the period of charges covered in this bill, which mainly represents your usage and one time charges, while rental is charged mostly in advance.

This section provides a high level summary of the charges in this bill period .

This section covers the summary of all of your mobile services charges

This section covers the summary of all of your fixed line and internet services charges.

Total VAT on all of the services part of this bill.

The unpaid balance from previous months bills.

Total adjustments applied on the previous bill or this bill as a result of any disputes or system corrective actions.

Total amount due for payment, which includes this bill's amounts and previous unpaid balances.

You should pay before this date in order to avoid any service interruption.

A unique billing number used for the group of services that are billed together in one invoice, and share the same billing information and payments.

Your unique account number under your identification number.

This bill's number. An individual bill number per bill profile, which will change every month.

A link for you to pay your bills.

Link to Google Play to download Batelco's Mobile Application.

Link to the App Store to download Batelco's Mobile Application.

Batelco's VAT Registration Number.

This section covers the summary of all of your other services charges billed on this invoice.

This section includes a list of all the services being billed under your billing profile, along with their total amounts (Exclusive of VAT).

This is the status of your service, whether active, canceled or suspended.

List of payments made during the bill period. The section shows the payment channels used, payment type, date of payment, payment reversal if any and the amount.

This section covers the details of all your mobile services' charges, along with the VAT details.

Cr. represents a credit amount, which is in your balance.

Details of the adjustments applied on the previous bill or this bill as a result of customer disputes or system corrective actions.

This section covers the details of all your fixed line and Internet services' charges, along with the VAT details.

This section includes a summary of the VAT charges in your bill, whether on the services, device prices or on adjustments.

This is a list of the important VAT related foot notes used across your bill.