FAQs

• Who is eligible for a Jawaher membership?

  Batelco Postpaid, Mobile Broadband and Fiber Broadband customers will automatically be enrolled into the Jawaher program for free.

• How can I earn points

  You can earn Jawaher points upon paying your active Mobile Postpaid, Mobile Broadband and/or Fiber Broadband bill in full and on time before the due date.

• Are Jawaher Points earned per line or all lines under my CPR?

  You will earn your points for all lines under your CPR.

• How can I move up a tier to earn more points?

  The amount of points you earn will be based on the accumulated total of all bills under your CPR.

  Monthly accumulated bills over BD150	3 points per BD1
  Monthly accumulated bills between BD80-149.999	2 points per BD1
  Monthly accumulated bills less than BD79.999	1 point per BD1

• How can I manage my Jawaher points?

  You can manage your Jawaher points on the Batelco app under the Jawaher tab.

• How long does it take for the points to show on the Batelco App?

  It takes a maximum of 48hrs to show the points earned on the Batelco app.

• How can I redeem my points?

  Points can be redeemed as a Batelco Service Credit towards paying your bill or as Falconflyer air miles if you are an Al Dana member.

  The redemption of Jawaher Points can be managed through the Batelco App.

• Can I transfer my Jawaher Points?

  No, you are not able to transfer points at this time.

• What can I use my Jawaher Points for?

  You can use your Jawaher points for credit on your Batelco bills (for postpaid and fixed services) or Falconflyer air miles for Al Dana members only.

• Do I need to pay my bills in full or partial to be able to earn Jawaher points?

  You need to pay all your Batelco bills in full and before the bill due date to earn Jawaher points.

• Do Jawaher points expire?

  Yes, you may refer to your account on the Batelco app to see the expiry details of your earned points.

  Monthly accumulated bill amount	Points validity
  Over BD150	1 year
  BD80-149.999	6 months
  Less than BD79.999	3 months

• What if I paid my Batelco bills and did not receive any Jawaher Points?

  You may raise the issue through our live chat

  If you are an Al Dana member, you may contact your Account Manager.

• Do I get points for the full amount paid including VAT?

  The amount of points received will be based on the full bill amount, excluding VAT.