Batelco Email Service

Enjoy the best email experience with Batelco email in partnership with amazon web services.

Getting Started with Batelco email services
For accessing your email via website please click here.

Moreover Batelco email integrates with most popular email apps and devices so that you can synchronize your email, calendar, and contacts.

Getting Started with Microsoft Outlook

To get started with Microsoft Outlook, connect Microsoft Outlook to your Batelco Mail account.

Topics

Connect Microsoft Outlook to Your Batelco eMail Account – Auto configuration

The eMail uses auto-discover to configure your Outlook client. To set up your Outlook client, you need your Batelco email address and password.  Batelco eMail integrates with the following versions of Outlook:

  • Office Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, and Outlook 2019
  • Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac

Note: If automatic configuration fails, you can manually configure most Outlook clients, except for Outlook 2016 and Outlook 2019 for Windows.

To connect Microsoft Outlook to your Batelco eMail account

  1. In Windows, open Control Panel, and choose Mail (32-bit).
  2. In the Mail Setup – Outlook dialog box, choose Show Profiles; and in the Mail dialog box, choose Add.
  3. In the New Profile dialog box, type WorkMail in the Profile Name field, and choose OK.
  4. In the Add Account dialog box, in the E-mail Address field, type your Batelco email address and choose Next.

Note: If you’re prompted to enter your user name and password, make sure that you enter your full email address as your user name.

If you’re prompted to configure server settings in the Allow this website to configure dialog box, select the Don’t ask me about this website again check box, and choose Allow.

  1. When your account is set up, and you see a message that says your account is ready to use, choose Finish.

To connect Outlook 2016 for Mac or Outlook 2019 for Mac to your Batelco eMail account

  1. In Outlook 2016 for Mac or Outlook 2019 for Mac, do one of the following:
    • If this is the first account you’re creating in Outlook 2016 for Mac or Outlook 2019 for Mac, on the Welcome screen, choose Add Email Account, type your email address, choose Continue, and under Choose the provider, choose Exchange.
    • If you already have an email account for a different email address, in the Tools menu, choose Accounts. In the Accounts dialog box, choose + (plus sign) and New Account. Type your Email Address, choose Continue, and under Choose the provider, choose Exchange.
  2. In the Enter your Exchange account information dialog box, for Method, choose User Name and Password and type your email address.
  3. For Domain\Username or Email, type your email address, and for Password, type your password.
  4. Choose Add Account to complete setup.

Note: Outlook attempts to detect your email server settings.

If Outlook prompts you to allow the server to configure your settings, select the Always use my response for this server check box, and choose Allow.

After your account is successfully set up, it displays in the Accounts dialog box.

For more information about adding accounts in Outlook for Mac, see the following:

Manually Connect Microsoft Outlook to Batelco eMail

If automatic configuration fails, you can manually configure the following versions of Outlook:

  • Office Outlook 2007, Outlook 2010, and Outlook 2013
  • Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac

Note: Outlook 2016 and Outlook 2019 for Windows can be configured only by using auto-discover.

To manually configure Outlook

Follow these steps to manually configure Office Outlook 2007, Outlook 2010, or Outlook 2013.

  1. In Windows, open Control Panel, and choose User Accounts and Mail (32-bit).
  2. In the Mail Setup – Outlook dialog box, choose Show Profiles, and in the Mail dialog box, choose Add.
  3. In the New Profile dialog box, in the Profile Name field, type Batelco email, and choose OK.
  4. Choose Manual configure server settings or additional server types, then choose Next.
  5. For Server, type the endpoint as following:

outlook.mail.eu-west-1.awsapps.com

  1. For User name, enter your Batelco email address, then choose More settings.
  2. On the Security tab, for Logon network security, choose Anonymous authentication.
  3. From the Connection tab, choose Connect to Microsoft Exchange using HTTP.Choose Exchange proxy settings, and type the same endpoint “outlook.mail.eu-west-1.awsapps.com“
  4. Select On fast network connect use HTTP first, then connect using TCP/IP.
  5. For Proxy authentication settings, choose Basic authentication, choose OK, then choose OK again.
  6. Choose Check name, type your Batelco email address and password, then choose Next.
  7. After Outlook sets up your account, you’ll see a message that says your account is ready for use. Choose Finish.

To manually configure Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac

Follow these steps to manually configure Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac.

  1. In the Tools menu, choose Accounts. In the Accounts dialog box, choose + and New Account, type your Email Address, choose Continue, and under Choose the provider, choose Exchange.
    • If you’re using Outlook for Mac 2011, uncheck Configure automatically in the Enter your Exchange account information dialog box. For Authentication, choose User Name and Password.
  2. Type your Email address, Password, and User name where indicated. Make sure to type your full Email address as username.
  3. For Server, type the endpoint as following:

https://ews.mail.eu-west-1.awsapps.com/EWS/Exchange.asmx

  1. Choose Add Account to complete setup.
  2. After your account is successfully set up, it displays in the Accounts dialog box.

Getting started with the macOS Mail App

If you have the Mail app on macOS, you can add your Batelco eMail account.

To connect your Batelco Email account to your Mail app

  1. Open Mail, and then do one of the following:
  • If you haven’t set up a Mail account – Create an account and choose Exchange for the account type.
  • If you already have a Mail account – On the Mail menu, choose Preferences, and on the Accounts tab, choose the plus sign (+) at the bottom of the navigation pane to open the Add Account
  1. For Add Account, do one of the following:
  • If using macOS Mojave – Enter your full name and email address, choose Sign In, then choose Configure Manually or Sign In. Enter your password and choose Sign In.
  • If using macOS High Sierra or earlier version – Enter your full name, full email address, and password, then choose Continue.
  1. The Mail app uses the information provided in step 2 to set up your full email account automatically.

Getting started with iPhone Device

Batelco eMail supports Microsoft Exchange ActiveSync for integration with iOS devices. To connect your iOS device to your email account, you need only your Batelco email address and password.

To connect your Batelco email account to your iOS device:

  1. On your iOS device, choose Settings, and then scroll down to Accounts & Passwords (or in older versions, Mail).
  2. Choose Add Account and Exchange.

Note: In older versions, select Accounts, Add Account, Exchange.

  1. In iOS 11, type your Batelco email address and a description for the account, choose Next, Sign in, and type the password associated with your email address.

Note: In older versions, type your Batelco email address, password, a description for the account, and choose Next.

If your account cannot be found, you are prompted to provide the name of your Exchange server, domain, user name, and password. For more information,

In the Exchange confirmation dialog box, select the items to synchronize with your device, and then choose Save.

You can now use your iOS device with your Amazon WorkMail account.

Manually Connect Your Mobile Device:

If your mobile device doesn’t support auto-discover or if automatic configuration failed, you can manually configure the client by providing the following information:

Required Information Description
Type of account Exchange
Protocol ActiveSync
Domain Empty
User name Batelco Email address
Password Your password
Server mobile.mail.eu-west-1.awsapps.com

Getting started with Android devices

Manually Connect Your Mobile Device

If your mobile device doesn’t support auto-discover or if automatic configuration failed, you can manually configure the client by providing the following information:

Required Information Description
Type of account Exchange
Protocol ActiveSync
Domain Empty
User name Batelco Email address
Password Your password
Server mobile.mail.eu-west-1.awsapps.com

Getting Started with the Windows 10 Mail App

If you have the Mail app on Windows 10, you can add your Amazon WorkMail account.

To connect your Batelco eMail account to your Mail app

  1. In Windows 10, open Mail, and choose Accounts.
  2. Choose Add Account, Advanced Setup.
  3. Choose Exchange ActiveSync, and provide the following information:
Required Information Description
Email address Batelco Email address
Password Your password
User name Batelco Email address
Domain Empty
Server mobile.mail.eu-west-1.awsapps.com
Server requires encrypted (SSL) connection Enabled
Account name Your account name
  1. Choose Sign in.

Getting started with BlackBerry 10 smartphone:

  1. On the home screen, swipe down from the top bezel and select Settings.
  2. Select Accounts > Add Account > Email, Calendar and Contacts
  3. Enter the email address in the Email Address field and click Next.
  4. Enter the account password on next screen and click Next.

The BlackBerry smartphone auto discover client will attempt to use the auto discover service of the Batelco Microsoft Exchange Server to get all of the requisite server and synchronization settings.

Manual setup:

If the auto discover service is not accessible or auto discover response is not understood by smartphone, use the advanced setup as described to complete the setup:

  1. On the home screen, swipe down from the top bezel and select Settings.
  2. Select Accounts > Add Account > Advanced > Microsoft Exchange Active Sync
  3. Enter the username used to log into Outlook Web Access in the Username  (user name = full email address for e.g XXXX@batelco.com.bh) field.
  4. Enter the email address in the Email Address field.
  5. Enter the password used to log into Outlook Web Access in the Password field.
  6. Enter the URL used to log into Outlook Web Access in the Server Address field (mobile.mail.eu-west-1.awsapps.com).
  7. Enter the appropriate port number in the Port field (port no 443).

Getting started with IMAP compatible client software

You can connect any IMAP-compatible client software to Batelco email by providing the following information:

Required Information Description
Type of account IMAP
Protocol IMAPS
Port 993
Secure connection Required; SSL
Incoming username Batelco Email address
Incoming password Your password
Incoming server imap.mail.eu-west-1.awsapps.com

 

To send emails, you also need to configure an outgoing SMTP server in your client software.

Required Information Description
Protocol SMTPS (SMTP, encrypted with TLS)
Port 465
Secure connection Required; SSL (STARTTLS not supported)
Outgoing username Email address
Outgoing password Your password
Outgoing server smtp.mail.eu-west-1.awsapps.com