Modernization of the Mobile Network
As part of our continuous efforts to enhance our mobile network, the 2G network will be phased out to provide you with the best mobile experience on 3G, 4G and 5G mobile networks.
The 2G network will be phased out by 31st December 2019. All 2G device users are urged to upgrade their devices and replace their SIM Cards ( if applicable) to support 3G / 4G network.
Benefits of the Modernization of the Mobile Network
What you need to know about the 2G Shutdown
Batelco will be contacting all customers who are still using 2G Only enabled mobile devices via SMS. Batelco will ensure the switchover to a new 3G/4G enabled device is swift and straightforward.
Frequently Asked Questions
Q: What is 2G?
A: 2G was our first mobile network when we started in 1995. Users were only able to call and text on this network. Internet was also available but at extremely low speeds.
Q: Why are we phasing out 2G?
A: The world is changing and as more advanced mobile devices are on the market, telecom operators need to prepare themselves for the newer technologies such as 5G. To be able to offer a fast connection to all of these devices on our network, the 2G network will be switched off to release the radio frequencies for higher technologies such as 3G,4G & 5G.
Q: How do I know if I have a 2G device?
A: Only 2G device users will be receiving the notifications from Batelco.
Q: Why do I need a different device?
A: To stay connected on Batelco’s Network, you are required to purchase a new device that supports 3G & 4G. Otherwise your phone will no longer be connected once the 2G Network is switched off end of December 2019.
Q: Will Batelco offer a 3G/4G device?
A: Yes, Batelco will be soon offering a low cost 3G/4G compatible device only for the 2G device users. End of September 2019.
Q: Can I get a 3G/4G compatible device from a supplier other than Batelco?
A: Yes, that is possible
Do you have another question about 2G switch off?
Please contact 196 or visit us at the Batelco Shop.