Terms & Conditons

Terms & Conditions

At Batelco, our number one priority is to ensure we provide a top quality service and invaluable experience to our users, and so to do this we must protect the privacy of all website visitors. The Batelco Privacy Policy For Our Customers is to be read and utilised with the Batelco Liability Disclaimer, both of which can be accessed here. Our Privacy Policy sets out the terms and conditions with regards to what constitutes acceptable use for any electronic transmission sent, received, posted, accessed, or stored via any network.

PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH BATELCO.COM. BY ACCESSING BATELCO.COM, THE USER AGREES WITHOUT LIMITATION OR QUALIFICATION, TO ACCEPT ALL THESE TERMS AND CONDITIONS OF USE.

BATELCO TERMS AND CONDITIONS FOR THE BATELCO SITES

DEFINITIONS

1.1 In this Policy the following definitions shall apply:

“Batelco Bahrain Site” means various corporate portal web sites and web pages operated by Batelco or its affiliates from time to time.

“Communication Services” means any service which provides message-transfer facilities including message-routing and publish-subscribe.

“Content” means any information made available by a website or any other electronic medium. This includes information, text, data, communications, images, photographs, graphics, music, video, games and sounds, software or any other material supplied by the User, Batelco, or any third party content providers on behalf of Batelco and which is contained on or available as part of the Batelco service.

“Linked Site” means any portal site that is linked to the Batelco Corporate Portal Site.

“Licence agreement” is an agreement in which one person grants to another, or to a definite number of other persons, a right or permission to use a certain thing, and refers to the document recording that permission.

“User” means anyone that uses the Batelco Corporate Portal or public website.

“Network” means the electronic communications system by which we make services available in the Kingdom of Bahrain.

USE OF THE BATELCO SITE

2.2 The Batelco Site is offered to the User …

On the User’s unconditional acceptance without modification of the terms, conditions, and notices contained in this Policy and are deemed to apply as soon as the user visits the Batelco Site. The User confirms its unconditional agreement to the terms set out in this Policy upon its immediate use of the Batelco Sites.

MODIFICATION OF TERMS AND CONDITIONS OF USE

3.1 Batelco reserves the right to …

Change at any time without prior notice the terms, conditions, and notices under which the Batelco Site is offered, including but not limited to the charges associated with the use of the Batelco Site. The User shall be wholly responsible for regularly reviewing these terms and conditions. The User shall be bound by these terms and conditions at all times.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

4.1 Unless otherwise specified …

the Batelco Site is for the User’s personal and non-commercial use. The User shall not, under any circumstances modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Batelco Sites.

LINKS TO THIRD PARTY SITES

5.1 Third Parties supply …

Components of the Batelco services. The Batelco Site may contain links to other Third Party Web Sites (hereinafter referred to as “Linked Sites“). The Linked Sites are not under the control of Batelco and Batelco shall not be held responsible in any way whatsoever for the contents of any Linked Site or for any damage or loss resulting …

Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, …

SERVICE CONTACT:
webmaster@inet.com.bh

SHOPPING

6.1 “Batelco Bahrain Site”

Shopping provides the Merchants’ links to the User. However, each individual Merchant participating at “Batelco Bahrain Site” Shopping is responsible for setting and explaining their individual shipping, return, security and other policies applicable to shopping in their stores and purchasing their products. “Batelco Bahrain Site” does not guarantee, warrant or endorse in any way …

The User shall be totally responsible for paying the entire amount due on the User’s purchase, including any applicable taxes, shipping and other charges assessed by the Merchant. With respect to applicable taxes, the Merchant will advise the User subsequently of the exact amount of tax due on the User’s purchase. “Batelco Bahrain Site” shall have no responsibility whatsoever for any miscalculation or omission by a Merchant of applicable taxes on any sale. The User represents and warrants that the User is at least twenty one (21) years of age and that the User has the full legal right to use “Batelco Bahrain Site” Shopping in accordance with the stated terms and usage policies. The User hereby agrees to supervise usage by, and be responsible for the actions of, any minors who use the User’s computer and/or registration account to access “Batelco Bahrain Site” Shopping.

TERMINATION/ACCESS RESTRICTION

7.1 Batelco reserves the right …

at its sole discretion, to terminate the User’s access to any or all Batelco Sites and the related services or any portion thereof at any time, without notice and shall not incur any liability whatsoever to the User for such termination.

BATELCO FARFESH TERMS AND CONDITIONS

These Terms and Conditions (the “Terms and Conditions”) form the basis of the Batelco Farfesh Rewards Program (the “Farfesh Rewards Program”) and govern the relationship between Batelco and the members of Farfesh Rewards Program. By joining Farfesh Rewards Program, you can either participate in the Batelco Reward Program or the Partner Reward Program on the Terms and Conditions set out below.
The Farfesh Rewards Program is a customer benefit program available to all Batelco postpaid and prepaid mobile customers.

1. The Batelco Rewards
Customers will earn reward points (“Rewards Points”) for every Bahraini Dinar paid towards the monthly invoice for post-paid mobile services and before the due date, or for every Bahraini Dinar refilled for a prepaid mobile service. Subject to these Terms and Conditions, customers may redeem their Batelco Rewards Points for credit into their mobile post-paid or prepaid accounts.

1.1 Eligibility
a) You are automatically eligible for the Batelco Rewards Program offered by Bahrain Telecommunications Company B.S.C. if you have an active account for pre-paid or post-paid mobile services offered by us, which has not been ported-out, suspended or terminated.
b) Batelco’s employees and authorized resellers and distributors are not eligible to receive the Batelco Rewards.
c) Only direct payments or refills done by You to the particular Batelco account will be considered for the Rewards Points, excluding payments/refills done by Batelco to customers’ accounts, credit transfers, Batelco gift/discount vouchers (the “Voucher(s)”), bonuses, etc.

1.2 Redemption
a) You may redeem the offer automatically through Batelco, once invoices are fully paid on or before the bill due date and/or refills have been made on the line. You can redeem and check your points for the Batelco Rewards through SMS or using other specified channels such as the USSD;
b) You may redeem the Vouchers as follows:
i. the expiry date of the Voucher is six (6) months from the date of receiving the redemption code;
ii. the Voucher may only be used towards redeeming handsets, devices and handset accessories;
iii. the Voucher’s value is two hundred Bahraini Dinars (BD200) only. You are responsible for paying any remaining amount if device/accessory is worth more than the value of the Voucher;
iv. Voucher redemption and eligibility details are available on www.batelco.com.
c) Redemptions details for the Batelco Rewards are available on www.batelco.com;
d) Batelco’s Rewards cannot be redeemed for Batelco’s mobile prepaid data;
e) Batelco reserves the right to withhold processing of your redemption request for any misconduct by you.
v. The Partner Rewards
The Partners Rewards is a customer benefit program designed to offer customers a wide range of benefits for a rewarding experience from the participating dealers (“Participating Dealers”).

2.1 Eligibility
a) You are automatically eligible for the Partner Rewards Program offered by Bahrain Telecommunications Company B.S.C. if you have an active account for pre-paid or post-paid mobile services offered by us, which has not been ported-out, suspended or terminated.

2.2 Redemption
a) You may redeem offers (the “Offer”) made available by the Participating Dealers from time to time;
b) You may redeem any Offer by sending an SMS to Batelco, or using other specified channels such as the USSD, to receive a serial number (code) for the Participating Dealer to avail from the Offer. One (1) serial number (code) per Participating Dealer outlet will be used per line per day;
c) Redemption and offer details for Partner Rewards are available on www.batelco.com;
d) Batelco does not assume any liability for, nor make any representation or warranty in relation to any redemption item made available by the Participating Dealers to you by your redemption of your Offer;
e) Batelco reserves the right to do the following at its absolute discretion without prior notice to you:
i. substitute any Partner Reward Offer with an item of equivalent value;
ii. change or terminate the Partner Rewards, or modify the Partners Rewards as it deems necessary from time to time and without notice to you; and
iii. withhold processing of your redemption request for any misconduct by you.
vi. General Provisions

3.1 The term of the Farfesh Rewards Program is valid for a period of twelve (12) months.

3.2 You agree to be bound by these Terms and Conditions by your participation in the Farfesh Rewards Program and redemption of the Offers.

3.3 Batelco reserves the right to terminate or suspend (in whole or in part) the Farfesh Rewards Program at any time without prior notice and without any liability whatsoever to you.

3.4 Notwithstanding Clauses 1.1 and 2.1 above, you will not be eligible for the Farfesh Rewards Program:
(a) if you cease to subscribe to any of our services and/or terminate an existing Batelco postpaid or pre-paid mobile line registered under your name, including without limitation, as a result of a transfer of service subscription;
(b) if you fail to make payment for previous outstanding postpaid mobile bills invoiced by Batelco, or such previous outstanding bills were not paid on their due date;
(c) if you breach any of these Terms and Conditions or any of our Participating Dealers’ terms and conditions; and
(d) any other circumstances as determined by Batelco in its sole discretion.

3.5 The Batelco’s Rewards or Partner’s Rewards, whether redeemed or not, may not be refunded, transferred to other customers, or exchanged for rewards or cash.

3.6 Batelco is not responsible for any wrongful redemption of the Offers, any failure to redeem and/or any redemption under your account made by persons other than yourself. You remain solely responsible for your redemption of the Offers

3.7 Batelco shall not be liable in any way to you whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any direct or indirect loss, claim or damage howsoever caused or arising from or in relation to the Farfesh Rewards Program and/or your participation in the Farfesh Rewards Program.

3.8 Batelco reserves the right to amend or modify these Terms and Conditions at any time, and it is your responsibility to review these Terms and Conditions for any changes. If you do not agree to the revised terms, please cease participating in the Farfesh Rewards Program within three (3) days. Your continued participation in the Farfesh Rewards Program following any amendment of these Terms and Conditions will signify your assent to and acceptance of its revised terms. Batelco’s decisions on all matters pertaining to the Farfesh Rewards Program are final.

3.9 Nothing herein shall be construed or interpreted as varying or otherwise affecting Batelco or your obligations under any other agreement governing the provision of Batelco’s products or services.

3.10 Batelco does not guarantee that you will receive any SMS related to the Farfesh Rewards Program upon payment, refill or sending an SMS to Participating Dealers. In no event shall Batelco be liable for any failure in its systems in relation to the Farfesh Rewards Program.

3.11 These Terms and Conditions and the relationship between Batelco and you are governed by Bahraini law as applied in the Kingdom of Bahrain. You are agreeing to submit to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

MOBILE POSTPAID FREE SOCIAL MEDIA Ts & Cs

  • Offer is limited / valid for a promotional period
  • Offer applies to postpaid (Voice + Data) packages
  • *Usage is limited to the threshold of the package selected
  • The social basket (applications) is subject to change at Batelco’s discretion
  • Fair usage policy of 10 GB applies on YouTube
  • This offer is provided to all existing postpaid customers
  • New customer can add the bundle FREE of charge by sending SY4 to 4554
  • To deactivate the service, customers should send DSY4 to 4554
  •  Accept (Opt-in) to receive Batelco’s Marketing Communication by sending “BMC” to “4554”
  • To (Opt-Out) of Batelco’s Marketing Communication, kindly send “DBMC” to “4554”
  • This is a complementary service and No penalty charges applies

SimSim Cash Weekly Terms and Conditions:

  • Customers should have a minimum credit balance of BD1.1 to renew their bolt-on and acquire the 500fils bonus credit.
  • The 500fils bonus credit is valid for 7 days only, bonus credit cannot be transferred, and can be used for SMS, local and international calls.
  • The bonus credit cannot be used to reactivate the bolt-on or to activate any other bolt on.
  • Social media applications are Unlimited for WhatsApp, Instagram, Facebook, Twitter, Snapchat, Line, Tango, Viber, LinkedIn and Instagram.
  • Customers can enjoy other social media applications including YouTube and browsing through the unlimited data (2.5GB or 1.5GB) provided in the SimSim Cash packages.
  • Free international minutes are applicable only for the country first dialed during the bolt-on validity period.
  • The offer is eligible for prepaid voice SimSim lines only.
  • General prepaid terms and conditions apply.
  • This is a limited package offer.
  • Fair Usage Policy applies.
  • Batelco has the rights to withdraw this package at any time.

SimSim Cash Monthly Terms and Conditions:

  • Customers should have a minimum credit balance of BD4.1 to renew their bolt-on and acquire the BD2 bonus credit.
  • The BD2 Bonus credit is valid for 30 days only, bonus credit cannot be transferred, and can be used for SMS, local and international calls.
  • The bonus credit cannot be used to reactivate the bolt-on or to activate any other bolt on.
  • Social media applications are Unlimited for WhatsApp, Instagram, Facebook, Twitter, Snapchat, Line, Tango, Viber, LinkedIn , Instagram and YouTube.
  • Free International minutes are applicable only for the country first dialed during the bolt-on validity period.
  • The offer is eligible for prepaid voice SimSim lines only.
  • General prepaid terms and conditions apply.
  • This is a limited package offer.
  • Fair Usage Policy applies.
  • Batelco has the rights to withdraw this package at any time.

Smart SimSim Terms and Conditions:

  • Smart SimSim offer is applicable for both new and existing customers.
  • Customer must have at least BD1.1 in order to subscribe.
  • Customers can subscribe to the offer by USSD.
  • Bolt on validity is 1 week.
  • Auto renewal weekly.
  • Free social media applies only on specific.
  • To unsubscribe from Smart SimSim, send “DSL” to 4554.
  • To unsubscribe from Smart SimSim International, send “DSI” to 4554.
  • General prepaid terms and conditions apply.
  • Fair Usage Policy applies.
  • Batelco has the rights to withdraw this package at any time.

SimSim Turbo:

  • Bolt-on is available for both prepaid new and  existing customers.
  • Customers can subscribe to the bolt-on by SMS (rate applies 35fils/SMS).
  • Customer must have a minimum balance of  BD2.6 in order to subscribe.
  • Send “TT” to 4554 USSD activation *644#.
  • The bolt-on is auto renewal every week.
  • YouTube usage is limited to 10GB.
  • General prepaid terms and conditions applies.
  • Batelco has the rights to withdraw this package at any time.

Shop Bahrain: Scratch & Win Terms and Conditions:

  • Scratch & win vouchers applies to prepaid customers only.
  • Customers can get the scratch & win vouchers only through Shop Bahrain.
  • Customers can have as much gift vouchers as Shop Bahrain offers.
  • The customer can receive three different types of the voucher at the same time.
  • However one customer cannot have 2 vouchers of the same type at the same time
  • This offer expires on the 10th of March.
  • SMS sent to activate this offer is free.
  • SMS is to be sent to 4774