FAQs

• Who is eligible for a trade-in?

  Batelco Mobile Postpaid or Broadband customers will be eligible for a trade-in. The customer should be eligible to buy a new device from Batelco on their Mobile Postpaid or Fixed Broadband lines.

• What are the devices I can trade-in?

  Smartphones, Tablets, Smartwatches, and Gaming devices with an IMEI that is accepted in our trade-in estimator.

• Can I trade-in my device and get the value in cash?

  No, you will get the value as a voucher in your bill or to cover the down payment of a new device.

• Do I need to have the cables and the box?

  No, we do not need the cables or the box. All we need is the device.

• My device doesn’t turn on. Can I trade it in?

  No, the device needs to be able to turn on.

• The screen on my device is cracked. Can I trade it in?

  Yes, you can trade it in. We will value your device depending on its condition and give you the best possible trade-in value.