FAQs

• Can I manually select a roaming carrier using an iPhone while travelling abroad?

  If you are travelling outside the Kingdom of Bahrain and your Apple® iPhone® displays ‘No Service’ or is connected to a carrier not listed under Batelco’s roaming partners, you can manually select a Network following the steps below.

  1. On your mobile home screen, tap Settings.
  2. Tap Cellular.
  3. Tap on ‘Cellular Network’ or ‘Network Selection’.

  This option will only be available if you are travelling outside the Kingdom of Bahrain.

  4. Tap on ‘Automatic Switch’ to turn off the automated selection.
  5. Once the available networks appear, tap the desired network to avoid roaming charges.

  Kindly allow up to 2 minutes for the carrier listing to appear.

  For more information on Batelco’s international carriers, visit: Mobile Roaming – Batelco (Bahrain Telecommunication Company)

  6. Look for the signal bars or a carrier name to confirm that you are connected to the right network.

  For additional information, tap on the links below for Apple’s support pages.

  About cellular data roaming options for your iPhone and iPad – Apple Support

  Using Dual SIM with an eSIM – Apple Support

• What happens if I use my entire data roaming add-on before the end of its validity period?

  You can renew your preferred data roaming add-on by dialing *973# or through the Batelco app.

• Which countries can I roam in with Batelco?

  Click here for more information.

• How can I check my usage while abroad?

  You can check your usage through Batelco’s App.

  Download it below.

  
• How do I use On-board roaming?

  Explore the world with Batelco’s InFlight and OnShip Roaming services! Stay connected abroad on flights and cruises/ships with our hassle-free roaming options. Make calls, send SMS’s, and use data seamlessly while you travel. No extra settings are needed on your mobile device. Charges are conveniently included in your monthly billing cycle.

  For more information for InFlight Airlines, please visit: https://www.aeromobile.net/airlines
  For more information for OnShip Companies, please visit: https://telenormaritime.com/business/about-us/installations-in-operation

• What are the Postpaid roaming charges?

  Click here for more information

• What are the Prepaid roaming charges?

  Click here for more information.

• What is Voice Over LTE (VoLTE) Roaming and how can I check if my device supports it?

  VoLTE Roaming allows you to use Voice over LTE services while traveling abroad. You can check if your device supports VoLTE through your device settings.​

• What countries support the VoLTE Roaming service? ​

  You can view the list of countries and networks that support VoLTE roaming, by clicking here. ​