Batelco, Bahrain’s leading integrated communications provider has been named as Customer Service Provider of the Year at the annual CommsMEA Awards, held in Dubai on December 3 at the Sofitel Dubai The Palm Resort & Spa.

The CommsMEA Awards set out to celebrate and pay tribute to the telecoms industry professionals and operators that have demonstrated outstanding performance and achievements during the year. The prestigious Customer Service Provider of the Year award recognises the operator that has placed the customer at the front and centre of its business by delivering the best service possible. To ensure that the people who use the services also get to have their say, nominations and judging for this award was open to CommsMEA readers in addition to the judging panel.

Batelco’s newly appointed Acting Bahrain CEO Muna Al Hashemi collected the award at the prestigious ceremony in Dubai.

Mrs. Al Hashemi said that she was delighted to collect the award on behalf of Batelco noting that all the leading telecommunications companies in the region were considered for the accolade of Best Customer Service Provider of the Year.

“Batelco recognises that excellence in customer service underpins the success of any telecom operator and accordingly Batelco has invested heavily in setting up a state-of-the-art Customer Call Centre at its Hamala Headquarters.”

“The Centre uses the latest in technology and infrastructure backed up by a large team of fully trained and skilled personnel to ensure that the needs of its customers are met,” she added.

The winners were awarded at the Gala dinner attended by senior executives, personalities and VIP’s from the region’s leading establishment.